Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,8 Service et personnel
4,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Benjamin de Bucarest
Bel hotel sur la côte bulgare
Publié le 31 oct. 2015 sur HotelsBel hotel a proximité de la côte, un peu loin du jardin botanique et du château. Un hotel a recommander, belles chambres, beau petit déjeuner...
par Gregory
Publié le 11 août 2015 sur Hotels
Chambre et repas excellent
Piscine exterieur froide
Endroit tres isolé et venteux
par un voyageur
Publié le 22 août 2024 sur Expedia
Personally, I have stayed in cleaner hotels for half the price. There was a spiderweb in the shower and also mold. When we entered the room, it smelled like cigarettes and the ash tray was filled with them. No we do not smoke. The spa was nice and so was the massage we booked. Would not recommend in the end.
par un voyageur
Publié le 29 juin 2024 sur Expedia
Nice and clean, friendly staff!
par un voyageur
Publié le 18 juin 2024 sur Expedia
par un voyageur
Publié le 18 mai 2024 sur Hotels
Hotel is located away from the town. We came here by car. Parking is not free of charge. Recepniotist who met and cheked us in was not very polite, but all other staff were very friedly during our stay here. We liked size of the room and balkony with sea view. Bed is really comfortable. We prefer tea than coffe and we were surprised that we did not find tea bags in the room and elektric kettle. Instead of this there were only paid caffe capsules. Tv in in the room was rather small and old, not smart tv. We were disapionted of this too. But hotel ofers really good sauna zone and inndor swiming pool (pool outside was not open yet, but looked nice). Breakfast was also good and tasty. We liked to stay here.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Lighthouse Golf and Spa Hotel, Gestion de l’hôtel
Thank you for taking the time to share your experience at our hotel. We're glad to hear that you enjoyed the room size, balcony with the sea view, comfortable bed, our sauna zone, and the swimming pool, as well as our tasty breakfast.We apologize if the initial reception did not meet your expectations and for any inconvenience regarding the parking fees. We strive to provide welcoming and professional service from the moment our guests arrive, and we're sorry that this was not your initial experience. We appreciate your feedback about the tea facilities and TV, as it helps us to improve our amenities and services.We're continuously working on enhancing our guest experience and your comments are invaluable in this process. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.
par un voyageur
Publié le 26 mars 2024 sur Hotels
par un voyageur
Publié le 31 juill. 2023 sur Expedia
Excellent stay. The view was wonderful. The reception, bar, and breakfast was great and and the entire staff was very helpful and professional.
par un voyageur
Publié le 14 août 2022 sur Expedia
Not what you’d expect from a 5* hotel. There were lots of hidden costs everywhere that were not described well on expedia or on the website. For example, to use the tennis courts for 1 hour cost 40 Lev (around £18), and this is only if you booked the court before 4, after this time was 60 Lev (£26), and renting rackets and balls were extra on top of this. Ridiculous. The golf was incredibly expensive and the pro shop staff were very rude and snobbish.
The reception staff were not polite and didn’t seem like they actually wanted to help.
However, the Asian staff in the restaurants, pool areas and cleaning teams were always extremely helpful, polite and happy - a stark constrast to other hotel staff.
The beach was very nice, but it is a 15 minute mini bus ride. To be able to go to the beach and use the hotels private area, you must book the beach before breakfast the day before you want to go… otherwise it was already fully booked and you couldn’t go.
par un voyageur
Publié le 13 juin 2022 sur Expedia
