Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Stay Away
Publié le 4 août 2024 sur HotelsMost disgusting, filthiest hotel i have ever stayed in. As soon as you step into the lifts, you can feel the grime. Things didn’t get better in the room. This place is in no way set ip for Western tourists. No alcohol was permitted, the food is rubbish, and the view out our window was the runway of the airport across the road. As there was no double glazing, we heard the planes land & take off from 5am -10pm. Do yourself a favour, stay elsewhere.
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
Dear Mrs. Jeannie, Thank you for choosing Grand Tjokro Hotel as your accommodation while in Balikpapan. We are very sorry after learning that there are many comfort problems with our services and facilities. We apologize profusely for this inconvenience and we have followed up on this matter to the relevant departments to further improve our services. We are very grateful for being informed about this. . And we will continue to be committed to providing the best service for every guest who comes. We very much look forward to welcoming you on your next visit. Thank You. Management of Grand Tjokro Balikpapan.
par un voyageur
Publié le 14 avr. 2024 sur Expedia
It was a one night layover between flights but I booked the hotel because it is close to the airport and advertised room service from an advertised restaurant and bar. After travelling for most of the day I was looking forward to a nice dinner and a glass of wine, but there was no bar as noted in the listing. The front desk was also not able to provide converter plug to accommodate my electrical devices, decovered there were no towels in my room after I had already showered, and at midnight, there was a knocking on my door enough to wake me up, when I opened the door the gentleman handed me a towel. I was so over this hotel by that point I just took it and closed the door and went back to bed to sleep before my flight the next morning. Really felt the room was not cleaned before I got there, bedding seemed okay but the carpet was not vacuumed and the bathroom counter was not cleaned. These were just the really obvious things.
par un voyageur
Publié le 2 mars 2024 sur Hotels
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Sehr schönes Hotel mit perfektem Service.
par un voyageur
Publié le 4 août 2022 sur Hotels
Waiting for ordered drinks and food took about 1,5 hours. First dish on the table after 40 minutes. Last dish after 1,5 hours. Not what you call a familydinner.. No one approaching for an explanantion. When I mentioned it myself there was a soft sort of excuse. Rooms so so. Not 4 star experience. I will not visit again.
Commentaires de Gestion de l’hôtel
8 août 2022 par Sutan.P.Lubis, Gestion de l’hôtel
Dear Mr. Schalkwijk Ramon,
Warmest Greetings from Grand Tjokro Balikpapan, Thank you for trusting choosing Grand Tjokro Balikpapan as your accommodation accommodation during your activities and for taking the time to share your experiences on Hotels.com Review. We apologize for the inconvenience and this will be our focus going forward. We hope to welcome back to our hotel soon. Thank you. Sincerely,
Management of Grand Tjokro Balikpapan
par un voyageur
Good Transit Hotel
Publié le 27 févr. 2020 sur HotelsThe hotel is very close to the airport which makes it a good option as a transit hotel. The room was clean and the breakfast was pretty good. The front desk staff was polite and helpful.
par un voyageur
Publié le 17 janv. 2020 sur Expedia
par un voyageur
Publié le 3 janv. 2020 sur Expedia
par un voyageur
Publié le 1 juill. 2019 sur Expedia
Clean, comfortable modern hotel, very close to airport. Staff are very helpful.
par un voyageur
Publié le 24 avr. 2019 sur Hotels
Gran Tjokro is professionally handling customer request prior to check-in. They follow up the request from airport pick up and drop service, re-confirm room request and breakfast box. Keep it up good service
