Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Novotel Balikpapan, Gestion de l’hôtel
Dear Guests,We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.We hope your next visit will be as pleasant as the previous one!Regards,Sigit BUDIARSOGeneral Manager
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Novotel Balikpapan, Gestion de l’hôtel
Dear Sungsoo,Thank you for the good score, we hope your next stay will be more pleasant than the previous one.Sincerely,Sigit BUDIARSOGeneral Manager
par un voyageur
Publié le 9 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mai 2024 par Novotel Balikpapan, Gestion de l’hôtel
Dear Teddy,Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we'll share this feedback to our team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit BudiarsoGeneral Manager.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Sigit BUDIARSO, Gestion de l’hôtel
Dear SANG HYUN,Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sigit BUDIARSOGeneral Manager
par un voyageur
Publié le 26 mai 2023 sur Expedia
Very good
par un voyageur
Publié le 19 avr. 2023 sur Expedia
Very good hotel this is
par un voyageur
Publié le 14 avr. 2023 sur Hotels
par un voyageur
Publié le 1 févr. 2023 sur Expedia
Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.
Commentaires de Gestion de l’hôtel
4 févr. 2023 par Nisa, Gestion de l’hôtel
Dear Wing Ming, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Nisa A.H Asst. FO ManagerNovotel Balikpapan
par un voyageur
Publié le 31 oct. 2022 sur Expedia
Although a little bit tired, an excellent hotel with friendly staff and is great value for money.
Commentaires de Gestion de l’hôtel
4 nov. 2022 par Nisa al haq, Gestion de l’hôtel
Dear Mr. John,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan
par un voyageur
Publié le 26 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 nov. 2022 par Nisa al haq, Gestion de l’hôtel
Dear Ms.Puji,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan
