Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Wotif
par un voyageur
Publié le 19 déc. 2023 sur Expedia
par un voyageur de Silver Spring
Publié le 3 déc. 2023 sur Expedia
Good location, helpful staff & good room.
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Musni, Gestion de l’hôtel
Dear Mr. Thomas, Thank you for choosing to stay at Swiss-Belinn Balikpapan and for taking the time to share your stay experience. Providing the comfort of our guests is our top priority and we are glad to know that you feel that way. We hope to meet and serve you again in the future. Always healthy greetings, Management.
par un voyageur
Publié le 21 févr. 2023 sur Expedia
The room facilities are not optimum like TV blurred viewing, running water without pressure in room 323, air-con ineffective, room very small like budget hotel IBIS.
Commentaires de Gestion de l’hôtel
24 févr. 2023 par Japar - Front Office Manager, Gestion de l’hôtel
Dear Ajay,Warmest Greetings from Swiss-Belinn Balikpapan.First of all we would like to thank you for taking the time to leave us a review. We really appreciate your review for our better improvement in the future and apologize for the inconvenience you felt. We have shared this review with related Department so that action can be taken to avoid the same thing happened again. We hope that you will give us a second chance to serve you again, and we will be happy to welcome you back. Sincerely, Management.
par un voyageur
Publié le 22 nov. 2021 sur Hotels
par un voyageur
Publié le 5 janv. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
6 janv. 2021 par General Manager, Gestion de l’hôtel
Dear Anonymous,
May I begin by thanking you for your review. We are concerned with the satisfaction of our guests and your feedback is a great value to us, if you could kindly contact us to share your experience, it will allow us to maintain the high standards of quality, service and comfort for which Swiss-Belinn Balikpapan is renowned.
Thanks again for your rating and hope to see you again soon.
Sincerely,
Dedy Wahyudi
General Manager
par un voyageur
Publié le 27 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 janv. 2021 par General Manager, Gestion de l’hôtel
Dear Ms. Suzan,
Thank you for taking the time to review your stay at Swiss-Belinn Balikpapan.
We are really proud to be able to look after you while you were staying at Swiss-Belinn Balikpapan. Please rest assured that your feedback has been shared with our team and their leaders.
We look forward to welcoming you back to Swiss-Belinn Balikpapan soon.
Warm Regards
Dedy Wahyudi
General Manager
par un voyageur
All good except the Wifi
Publié le 29 sept. 2019 sur HotelsThe hotel is in a good and clean condition.
I can recommend it to people who are not reliant on the internet. If you just stay for a night and don't mind having bad or no internet then this place is for you.
if you need internet then better look for a different place.
breakfast good and coffee also good!
Commentaires de Gestion de l’hôtel
6 janv. 2021 par General Manager, Gestion de l’hôtel
Dear Ms. Florian,
Warmest Greeting from Swiss-Belinn Balikpapan
Thank you for your time to share your recent experience while staying in Swiss-Belinn Balikpapan.
We are glad to know that you are happy with the cleanliness of our hotel. While we are happy reading your positive feedback, we are fully aware with your inconvenience caused by the internet connection. All department head concern has been informed to take further action so that feedback will not happen again in the future.
Thank you for your feedback and it is our hope that you will give us another opportunity to better serve you in the near future.
Sincerely,
Dedy Wahyudi
General Manager
par un voyageur
Biasa saja staf juga kurang membantu
Publié le 12 sept. 2019 sur HotelsResepsionis kurang murah senyum,,datang dengan barang bawaan banyak staf kurang tanggap membantu,ambil troli sendiri dan angkat-angkat sendiri,,minta 2 kunci tidak dapat dipenuhi alasan terbatas..
Commentaires de Gestion de l’hôtel
6 janv. 2021 par General Manager, Gestion de l’hôtel
Dear Yus,
Salam Hangat dari Swiss-Belinn Balikpapan.
Terima kasih telah meluangkan waktu berharga Anda untuk memberikan penilaian selama Anda menginap di Swiss-Belinn Balikpapan.
Pengalaman yang anda jelaskan membuat kami sangat prihatin, hal tersebut bukan merupakan standar pelayanan yang telah kami terapkan di Swiss-Belinn Balikpapan. Saya pribadi telah menindak lanjuti dengan semua Kepala Departemen terkait dan setiap elemen terkait dengan pengalaman Anda tersebut agar hal ini tidak terjadi kembali di kemudian hari.
Kami harap bisa menerima Anda kembali untuk mengalami peningkatan pelayanan yang telah kami lakukan. Terima kasih atas komentar Anda, yang mana bisa membantu kami untuk meningkatkan kualitas pelayanan.
Salam Hangat,
Dedy Wahyudi
General Manager
par un voyageur
EXTREMELY EXTREMELY DISGUSTING ,! AVOID,AVOID !!!
Publié le 14 juill. 2019 sur HotelsThe stench in the room was overpowering. I made rhem come smell it and they agreed it was bad. Mold everywhere, stains on walls.
Commentaires de Gestion de l’hôtel
29 juill. 2019 par Dedy Wahyudi, Gestion de l’hôtel
Dear Thomas,
Highly appreciated for your review and feedback, please accept my sincerest apology that your stay experience was not meet your expectation and it should not be happen because that was not our standard on how to serve the guest.
Your concern is our focus for evaluation, a serious action will be taken to ensure this experience will not happening again in the future.
I would like to end by saying that it was a pleasure to serve you and we hope to see you again soon where you can witness the improvements we have made.
Sincerely,
Dedy Wahyudi
General Manager