Note fondée sur 968 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 janv. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2017 par General Manager, Gestion de l’hôtel
Thanks for the great rating!
The team at Mercure Ballarat
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Our employee is very happy with the comfort of the room.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Shiv Bhasinn, Gestion de l’hôtel
Thank you for your kind feedback. We're thrilled to hear your employee had a fantastic experience with us at Mercure Ballarat Hotel. Guest satisfaction is our top priority, and we hope to welcome him/her back soon!
par un voyageur
Publié le 3 oct. 2024 sur Lastminute
Nice quiet location. Would stay there again.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Shiv Bhasinn, Gestion de l’hôtel
Thank you for your lovely feedback. We're thrilled to hear you had a fantastic experience with us at Mercure Ballarat Hotel. Your satisfaction is our top priority, and we hope to welcome you back soon!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Shiv Bhasinn, Gestion de l’hôtel
Thank you for your rating. We're thrilled to hear you had a fantastic experience with us at Mercure Ballarat Hotel. Your satisfaction is our top priority, and we hope to welcome you back soon!
par un voyageur
Disappointing
Publié le 12 sept. 2024 sur HotelsWas disappointed we got there after 2 pm to be told to come back in 45 mins as room wasnt ready
When i went back our dedicated parking bay had been goven to someone else ans i was told again to come back after 4.30 pm to park the car not happy
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Shiv, Gestion de l’hôtel
Dear Vanessa,Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a seamless and enjoyable experience for all our guests, and it is clear we fell short in this instance. The delay in having your room ready and the issue with your dedicated parking bay are not reflective of the standards we aim to uphold. Please be assured that we are taking your feedback seriously. We will review our room preparation and parking allocation processes to prevent such issues from occurring in the future. We look forward to hopefully welcoming you back to stay with us soon.Kind Regards, Shiv Bhasin
par un voyageur
Publié le 3 sept. 2024 sur Wotif
Suited us as we were in town for an event held at the adjoining convention centre. Cozy room, quiet and safe.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Shiv, Gestion de l’hôtel
Dear Denny, we're glad you enjoyed your stay with us. We hope to see you again soon!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Shiv, Gestion de l’hôtel
Dear Tabyta, glad you enjoyed your stay with us. We hope to see you again soon!
par un voyageur
Publié le 24 août 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Talishia, Thank you for your review. We really appreciate the wonderful review and insight into your stay. We really hope to see you again some time soon!
par un voyageur
Publié le 19 août 2024 sur Wotif
One night stay, our room was comfortable, roomy, good bed and linen, how ever the cleaning staff need to be more particular looking at exhaust fan in bathroom, under vanity and around windows, also bathroom floor grout needs a steam clean . Often cleaners are pushed for time and thats where
good management plays it part, l can recommend this accommodation for a comfortable night.
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Peter,Many thanks for taking the time to share your experience with us. We value receiving constructive feedback as it provides us with the opportunity to enhance our services and meet our guests' expectations. Your comments have been carefully reviewed with our department managers, and we are committed to making necessary improvements to exceed our guest expectations. We look forward to welcoming you back to stay with us soon. Kind Regards, Shiv Bhasin
par un voyageur
Clean and comfy
Publié le 19 août 2024 sur HotelsClean and comfy. Staff are awesome. Breakfast has limited choices and parking is a bit limited in the area where we stayed but overall it was great and will definitely book again next time.
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Jorge, Many thanks for providing feedback on your recent stay at Mercure Ballarat Hotel and we are delighted you had an enjoyable stay. We look forward to hopefully welcoming you back to stay with us in the near future. Kind Regards, Shiv Bhasin
