Note fondée sur 969 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 janv. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2017 par General Manager, Gestion de l’hôtel
Thanks for the great rating!
The team at Mercure Ballarat
par un voyageur
Publié le 24 août 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Talishia, Thank you for your review. We really appreciate the wonderful review and insight into your stay. We really hope to see you again some time soon!
par un voyageur
Publié le 19 août 2024 sur Wotif
One night stay, our room was comfortable, roomy, good bed and linen, how ever the cleaning staff need to be more particular looking at exhaust fan in bathroom, under vanity and around windows, also bathroom floor grout needs a steam clean . Often cleaners are pushed for time and thats where
good management plays it part, l can recommend this accommodation for a comfortable night.
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Peter,Many thanks for taking the time to share your experience with us. We value receiving constructive feedback as it provides us with the opportunity to enhance our services and meet our guests' expectations. Your comments have been carefully reviewed with our department managers, and we are committed to making necessary improvements to exceed our guest expectations. We look forward to welcoming you back to stay with us soon. Kind Regards, Shiv Bhasin
par un voyageur
Clean and comfy
Publié le 19 août 2024 sur HotelsClean and comfy. Staff are awesome. Breakfast has limited choices and parking is a bit limited in the area where we stayed but overall it was great and will definitely book again next time.
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Jorge, Many thanks for providing feedback on your recent stay at Mercure Ballarat Hotel and we are delighted you had an enjoyable stay. We look forward to hopefully welcoming you back to stay with us in the near future. Kind Regards, Shiv Bhasin
par un voyageur
Publié le 17 août 2024 sur Wotif
Very good service and facilities. Would love to stay here again.
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Jacqueline, Thank you for your review. We really appreciate the wonderful review and insight into your stay. We really hope to see you again some time soon!
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Dean,Thank you for taking the time to provide us with full 5 star rating!If there are any specific aspects of your stay that you would like to share or discuss further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sincerely,Shiv BhasinDuty Manager
par un voyageur
Publié le 4 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
31 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Joel,Thank you for taking the time to provide us with a rating.If there are any specific aspects of your stay that you would like to share or discuss further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sincerely,Shiv Bhasin
par un voyageur
Publié le 31 juill. 2024 sur Expedia
movies, hotwater, heat lamp in the toilet are all excellent!! curtains & leak in the toilet needs to be fixed, ac/heating is ok but needs replacing. needs soft pillows. place is nice quiet and ambiance is ok. staff friendly and amazing. price affordable.
Commentaires de Gestion de l’hôtel
15 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Andrei,Thank you for sharing your feedback about your recent stay at Mercure Ballarat Hotel and Convention Centre. We appreciate your positive comments and are delighted that you found the movies, hot water, and heat lamp in the toilet to be excellent. It’s always rewarding to know that our amenities contributed to a pleasant experience.We apologize for the inconvenience caused by the leak in the toilet and the need for curtain repairs. Rest assured, we take maintenance issues seriously, and our team will address these promptly to ensure a more comfortable stay for our guests. Additionally, we appreciate your feedback regarding the air conditioning and heating system, and we’ll explore options for improvement.Regarding the pillows, we apologize if they didn’t meet your expectations. We’ll take this into consideration as we strive to enhance our guests’ comfort. Your kind words about our friendly and amazing staff are greatly appreciated, and we’re glad you enjoyed the quiet ambiance and affordable pricing.Thank you for choosing to stay with us, and we hope to welcome you back soon for an even better experience!Shiv BhasinDuty Manager
par un voyageur
Publié le 29 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
15 août 2024 par Shiv Bhasin, Gestion de l’hôtel
Dear Andrea,Thank you for taking the time to provide us with 3 Star rating!If there are any specific aspects of your stay that you would like to share or discuss further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Sincerely,Shiv BhasinDuty Manager
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Wouldn’t rate it, grounds looked great but the room was not set out for our booking
We booked the room for sleep 3 adults, we were provided with 2 x bath towels and 2 x cups for coffee/tea.
The fridge was left with last persons medication in it as well
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Shiv, Gestion de l’hôtel
Dear Owen,Thank you for taking the time to share your feedback about your recent stay at the Mercure Ballarat Hotel and Convention Centre. We appreciate your comments, as they help us identify areas for improvement and enhance our guests’ experience.We apologize for any inconvenience you experienced during your stay. It is our goal to ensure that every guest has a comfortable and enjoyable visit, and we regret that we fell short of meeting your expectations. Rest assured, we take your comments seriously, and we will address the issues you raised with our team.Regarding the room setup, we sincerely apologize for the oversight. We understand how important it is to have the correct amenities and space for your needs. We appreciate your patience and understanding, and we will work diligently to prevent similar situations in the future.As for the towels and cups, we apologize for any inconvenience caused. We will review our procedures to ensure that all rooms are properly stocked and prepared for our guests. Additionally, we apologize for the oversight with the previous guest’s medication in the fridge. Our housekeeping team will be reminded to thoroughly check and clean each room before new guests arrive.Once again, we appreciate your feedback, and we hope you will consider staying with us again in the future. If you have any further concerns or would like to discuss your experience further, please feel free to reach out to our management team directly.Thank you for choosing the Mercure Ballarat Hotel, and we look forward to welcoming you back soon.Sincerely,Shiv BhasinDuty Manager
