Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,0 Service et personnel
3,2 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Well booked trail lodge every thing good when wee arrived but when wee arrived no one too great us 😢 had too ring the number provided no response from the number at this time then a texd from the phone number 😀 telling us what too do and rooms but i think this is not good enough wee were very lost at the lodge a German lad had too show us what to do wee were locked out did not no how too get in but in the end wee 😀 were in thankfully too the German lads overall stay ok but take food and drink drinks if you are staying a few nights no bar but web sites say yoy have no bar available wee come in from a night out and notice a bunch of biker lads out in the rain just like us when wee arrived helped them out as much as wee can can i just say this place needs a 24 hour point of person thsts what it needs grate place but this will let it down
Commentaires de Gestion de l’hôtel
26 août 2024 par Jim, Gestion de l’hôtel
Good morning Kevin.It is really disappointing to read your review, especially when its sole focus is on your arrival at Trail Lodge and not having a point of contact here. Trail Lodge is self catering accommodation and there is no reception.I had sent you full details on how to access the property via text prior to your arrival. I asked you why you had not received this and you replied “no he mobile that you sent the text to was out of credit”. It is particularly frustrating to have to deal with this kind of complaint when all instructions and information had been delivered to you. I know that you received the information as you later replied on that mobile number “love the room”.Your behaviour at the property was less than satisfactory as you purposely used other guests bathroom’s despite being told that your bedroom and bathroom are both named with one key for your private use.If you had taken time to read the information regarding the property, you will have understood that it is self catering and that there are no bar facilities.I hope that you will give consideration to other guests when you next book a trip away.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Lovely property at the old mill, quiet with a character. Initial mishap was dealt with promptly with no issues. Ideal place for a long weekend.
par un voyageur
Trail Lodge Stay
Publié le 14 juin 2024 sur HotelsTrail Lodge is a nice location which has obviously had a lot of money spent on it, but it is let down by attention to detail. We observed a pile of used towels that remained in the corridor for 3 days. The kitchen sink tap was broken and required jamming with a sponge to make it usable. Food that was in the communal kitchen that had been left by previous guests had not been removed. Had these points been addressed, then a much higher score would have been awarded. That said, I would stay here again as the location was just what we wanted and nice and quiet.
par un voyageur
Publié le 13 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Jim, Gestion de l’hôtel
Please can you provide details of when you stayed and the name the booking was made under. Also, comments on the issues you experienced would be useful, we always address negative responses.
par un voyageur
POOR ADMINISTRATION
Publié le 6 juin 2024 sur HotelsI spent 2000 on a room over a year ago. 2:00 checkin. Ferry arrived and showed at 5:30 and LOCKED OUT. My room was sold out from me and 5 of us crammed in a room. I look at this as STEALING. 5 of us were crammed in a room. Be thankful there was some type of lodging, if not I e we old have contacted head administrator of TT, head administrator of IOM, local press and then I’d sic my attorneys on you. Never in my life has sometime this happen.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Jim, Gestion de l’hôtel
Dear SirI did offer you alternative accommodation as the Expedia booking site had not synchronised with my booking software at your time of making the reservation.As you requested to stay in the property in order to be with friends under another booking, there was no option but to put you all in the one room. As previously advised, that room was only booked for 2 people and not for four people that turned up on that evening, I had messaged you prior to your arrival, however, you did not receive it. When I received your call, I attended the property within 39 minutes to set up the extra beds that hadn’t been booked. Under the circumstances, I fully refunded you and did not apply the extra charges that were due by your party. I sincerely apologise for the software error that caused this unfortunate experience. These issues are now fully resolved.
par un voyageur
Better than a tent for TT
Publié le 2 juin 2024 sur HotelsNo reception had to call via the phone number on Hotels.com to contact the host who would then meet you outside. Lovely location but the rooms are very small with very low ceilings. Comfortable bed but the place could do with a touch of style and finesse to make it a 5*.
par un voyageur
Publié le 10 sept. 2023 sur Expedia
Love the location, rooms are beautiful and setting is idyllic. The only thing I could say is you have a designated bathroom for each room and our bathroom kept being used by other people staying in the property. Men who don’t clean up after themselves! The room key doesn’t lock the bathroom and all the other bathrooms were being used too for bathroom and showers never a dry/clean bathroom in the morning but not all rooms were occupied so I think both the other guest were just using any tbh not a big deal but we would of preferred to have our own which could be locked? Also found some items under the bunk bed that weren’t from us but not a big deal. All in all fabulous place and location would recommend and definitely return. Please just maybe sort the bathroom situation out but I don’t think this is a reflection on the property owner but the guest using it as each bathroom is named after your room so common sense and respect for other guests.
par un voyageur
Publié le 31 août 2023 sur Expedia
The area around the lodge is beautiful. Lodge is very well decorated and mostly well maintained (except for the hole in the shower wall and lack of a bathroom fan in the bathroom which is starting to cause a little mould). We were asked to move our food from the fridge on the second to last day into the one upstairs as they were going to be changing the room into another bedroom. This was fine (although a little irritating as the other kitchen is further away) until we were woken up by sawing on the last day. Then drilling- admittedly we were sleeping late but as we were in holiday there I would have thought advanced notice of such works would have been polite. Also the room wasn’t ready when we got there and despite the booking saying that we could book in until 11pm there was no one around to help when we got there at 8pm following a delayed ferry. However this was soon rectified and the owner had it ready by the time we returned to the lodge after going to visit family. Cafe closes at 4:30 so really only a lunchtime or late breakfast option.
par un voyageur
Publié le 15 août 2023 sur Expedia
Worse holiday I booked in my life, arrived to the lodge, get checked in, 10min later a man degged in while we are sleeping asking us to leave cos Expedia made a mistake of double booking. We couldn't find a ferry home we found ourselves in the street or in some deggy hotel
Commentaires de Gestion de l’hôtel
31 août 2023 par Jim, Gestion de l’hôtel
Unfortunately you had booked within 24 hours of your stay and the booking through Expedia had not synchronised with our calendar.Please accept our sincere apologies.
par un voyageur
Publié le 3 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2023 par Jim, Gestion de l’hôtel
Please could you provide your surname and some feedback, I can't locate your booking.
