Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juin 2024 sur Hotels
par un voyageur
Publié le 19 mai 2024 sur Hotels
My stay was amazing. Simply amazing. The only comments I may have are for the staff to please fix the toilet seats in the unit. Otherwise, what an amazing stay. The pool was so clean ❤️
Commentaires de Gestion de l’hôtel
21 mai 2024 par Author, Gestion de l’hôtel
We're deeply grateful for your incredible review! It warms our hearts to know how much you cherish our services and your issues will be addressed with the relevant department.
par un voyageur
Publié le 27 nov. 2023 sur Expedia
par un voyageur
Publié le 20 mai 2023 sur Expedia
Value for money (off season), spacious chalets, friendly cleaning staff, well equipped self catering kitchen
Commentaires de Gestion de l’hôtel
23 mai 2023 par Bev, Gestion de l’hôtel
Hi thereThank you for your awesome review, I am so glad that you and your family had a great stay with us, look forward to welcoming you soon.
par un voyageur
Publié le 2 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2023 par First Family , Gestion de l’hôtel
Hi there Carina!We are delighted to know that you had an amazing stay Hoping to see you soon :)
par un voyageur
Publié le 22 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2022 par Bev, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay at Chakas’ Rock Chalets Resort. We take your feedback very seriously as we pride ourselves in high standards and quality at Chaka’s Rock Chalets and will certainly investigate your concerns that impacted negatively on your stay.We hope to welcome you back to Chaka’s Rock Chalets in the near future.
par un voyageur
Publié le 23 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2022 par Bev, Gestion de l’hôtel
Dear Sir/Madam
Thank you for your feedback regarding your recent stay at Chakas’ Rock Chalets Resort.
We take your feedback very seriously as we pride ourselves in high standards and quality at Chaka’s Rock Chalets and will certainly investigate your concerns that impacted negatively on your stay.
We hope to welcome you back to Chaka’s Rock Chalets in the near future.
par un voyageur
Publié le 18 nov. 2021 sur Expedia
par un voyageur
Publié le 25 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
26 oct. 2021 par Bev, Gestion de l’hôtel
Thank you for your awesome review and most certainly look forward to your next visit soon.
par un voyageur
Terrible facility
Publié le 28 sept. 2021 sur HotelsSuch a disappointing experience. The facilities and room are dilapidated and falling apart. Serious maintenance is needed inside rooms, to kids play area and overall property.
The hygiene levels are not up to par
The self catering unit offers mix matched, crockery and cutlery whilst the kitchenette is dirty and cupboards chipped and rotting.
The staff are unprofessional and not helpful at all. We had to ask twice for toilet paper because no room service was offered.
The safe didn’t work. There was no iron in the room. No wifi as promised.
Just a very disappointing holiday stay.
Still waiting on an apology. Pitiful service.
Commentaires de Gestion de l’hôtel
29 sept. 2021 par Bev, Gestion de l’hôtel
Dear Sir/Madam
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the problems you experienced in your unit during your recent stay with us at Chaka’s Rock Chalets.
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us, kindly note our reosrt is in the phase of refurbishments. We continually try to do our very best for all of our guests.
We look forward to another opportunity to host you at our beautiful resort
