Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Glen Burnie
Publié le 31 août 2024
I can remember when The Aloft was new, and an exciting place to stay. The Aloft is now about 15 years old or more, and it’s no longer new or exciting. It’s still different, but it needs upgrades. The carpets are dirty. My room had dried paint on the carpet. That was an issue throughout the hotel. You could see touch up paint in many areas of the walls of the hotel. The furniture is old and has signs of the finish chipping. Signs in the elevators are smudged, and worn out. And… and this is a pet peeve of mine… the gym. If you are going to have a gym, then maintain the equipment. There was an Elliptical machine that was broken. I had to figure that out myself. The TV’s on the treadmills don’t work. Come on folks! The hotel needs maintenance. Badly. It’s not a ”dump” by any means. It’s a solid 3 Star hotel. But the age is visible to the naked eye.
Also, it’s a non smoking hotel. That’s fine. But how about having places to sit near the smoking areas outside of the hotel. I guess smokers are just expected to stand in the cold and rain? I’m paying for a room just like non smokers. That’s a simple and cheap way to make smokers feel appreciated for their business.
Lastly, the shower could use one small upgrade. A shelf on the wall. Many people like myself travel with our own soap, shampoo, razors etc. There is no place to put those items inside the shower. So showering becomes an unnecessarily awkward experience. Just add a $10 shelf to the shower.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Dual General Manager, Gestion de l’hôtel
Dear Garland, We are truly sorry to hear about your experience regarding the maintenance issues you encountered during your stay. Please accept our sincerest apologies for any discomfort this caused. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We appreciate your comments and hope you will consider returning to our hotel to provide you with the hospitality you deserve. Sincerely, Tony Galang, Dual General Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
The stay was nice and quiet. The room is small but doable for either a solo or baecation.
Commentaires de Gestion de l’hôtel
27 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Guest, It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. Thank you for the positive rating of Aloft Arundel Mills BWI Airport, and we hope to see you again soon. Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
It was okay. I definitely would not choose this hotel again. They put me in a handicapped room and I did not ask for a handicap room. The blinds didn't work. They had to come in twice and fix them. The young lady on the desk on Saturday morning/afternoon was unpleasant. The hospitality industry definitely isn't for her. All other staff was PHENOMENAL! Overall, I wasn't impressed at all.
Commentaires de Gestion de l’hôtel
27 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Shelbi, While we are glad you liked our courteous associates, we are sorry to read about the level of service you received from one of our front desk associates. Your feedback is valuable and will be addressed appropriately to ensure we are well-poised to serve you in the future. Thank you for being our guest, and we hope to welcome you back on your next visit to the area.Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Great location.
Commentaires de Gestion de l’hôtel
26 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Roberto, We are thrilled to know you enjoyed your time with us and that our convenient location was perfect for exploring all that Hanover has to offer. Thank you for choosing Aloft Arundel Mills BWI Airport and for your high rating; we hope to have the pleasure of welcoming you back soon.Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
This Aloft is tired. It needs refreshing!
And the pool was impossibly cold!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Dual General Manager , Gestion de l’hôtel
Dear Danielle, Thank you for being our guest and for the review. We agree with you that our hotel, while well-maintained, needs updating. We continuously aim to improve our property to enhance our guests' experiences, so we appreciate your feedback. We will share these notes with the appropriate individuals for the future modernization of our hotel. Your comments regarding our pool have been shared with the respective individuals to ensure a better guest experience going forward. We hope to have the pleasure of welcoming you back in the future. Sincerely, Ryan Kunde, Dual General Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Garry, We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you.Sincerely,Tony GalangDual General Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Muy limpio todo principalmente las recamaras
Commentaires de Gestion de l’hôtel
23 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Valued Guest, Thank you for choosing Aloft Arundel Mills BWI Airport and sharing your experience. We are delighted you enjoyed your stay, and you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that their hard work is recognized by our valued guests like you. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Tony GalangDual General Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Warren, Thank you for choosing Aloft Arundel Mills BWI Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Tony GalangDual General Manager
par un voyageur
Great place to stay
Publié le 19 août 2024 sur HotelsI recently stayed at the Aloft hotel near the airport, and I had a great experience. The hotel's location is excellent, with plenty of dining options nearby, making it convenient for travelers. The check-in and check-out process was smooth and hassle-free, which I really appreciated after a long day of travel.
Commentaires de Gestion de l’hôtel
22 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Valued Guest, Thank you for choosing Aloft Arundel Mills BWI Airport and sharing your experience. We are glad you enjoyed being close to all the restaurants, shopping, and entertainment. We are fortunate to be located in the heart of the city and central to our city's best venues. We are also happy to know our devoted associates took great care of you and liked our seamless check-in process. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Tony GalangDual General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Overall the stay was great .
Commentaires de Gestion de l’hôtel
19 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Selina, Thank you for choosing Aloft Arundel Mills BWI Airport and for the excellent review. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Tony GalangDual General Manager
