Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2019 sur Expedia
Pas de place pour 5 alors que j’avais inscrit que nous étions 5 sur expédia.
Draps sales. Salle de bain sale.
Commentaires de Gestion de l’hôtel
12 mars 2019 par General Manager, Gestion de l’hôtel
Dear Guest, thank you for taking the time to evaluate our hotel. We are truly sorry your stay was less than satisfactory and also for the mistakes made when servicing your room. We take our guest’s feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.
Willie Wright,
General Manager
par un voyageur de DAPHNE
Publié le 6 nov. 2024
Location
Commentaires de Gestion de l’hôtel
6 nov. 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Bryan, We appreciate you sharing how much you enjoyed your stay and our great location. We offer our guests close proximity to various attractions, including world-class shopping at Arundel Mills or the excitement of Maryland Live Casino. Thank you for choosing the BWI Airport Marriott during your trip to Baltimore. We look forward to your next visit.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Madison, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 13 août 2024 sur Hotels
Good Clean Stay
Commentaires de Gestion de l’hôtel
14 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Yaz, We are delighted to hear you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that their hard work is recognized by our valued guests like you. We appreciate your feedback and hope to have the opportunity to welcome you back to BWI Airport Marriott the next time you are in the area.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 12 août 2024 sur Expedia
Property is very convenient to BWI. The hotel is really nice as are most Marriott hotels. The staff was extremely friendly and helpful.
Only drawback is dining. They closed their Champions restaurant but do have a nice lobby restaurant. The choices were limited but very good as was the service.
Commentaires de Gestion de l’hôtel
14 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Tony, Thank you for sharing your feedback regarding your recent stay at BWI Airport Marriott. We are delighted to hear that you found our proximity to the BWI airport to your liking. It is also wonderful to learn that you enjoyed our attentive service. However, we regret not meeting all of your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest satisfaction. We hope to have the opportunity to welcome you back again soon.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Kathleen, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at BWI Airport Marriott look forward to your next visit.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Brucculeri, Thank you for rating your stay at BWI Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Danielle, We are delighted you enjoyed everything our hotel offers and had a great stay. Thank you for the generous rating of our hotel, the BWI Airport Marriott. We hope you will come back to see us soon!Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 11 août 2024 sur Expedia
We were stuck with a flight cancellation so it was very convenient to be so close to the airport, the 24 hour shuttle was perfect to get to the airport at 5:00 am
Commentaires de Gestion de l’hôtel
11 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Astrid, Thank you for your recent review regarding your stay at our hotel. We are very sorry about your unpleasant travel experience due to canceled flights at the airport. However, we are pleased to read that we were able to turn your difficult experience into a pleasant one with our comfortable accommodations and thoughtful service. We are also glad to read that you could take advantage of our shuttle service. We would love to have you back at BWI Airport Marriott the next time your travels bring you this way.Best Regards,BWI Airport Marriott Management Team
par un voyageur
Publié le 8 août 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
9 août 2024 par BWI Airport Marriott Management Team, Gestion de l’hôtel
Dear Karen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at BWI Airport Marriott; we hope to see you again soon. Best Regards,BWI Airport Marriott Management Team
