Note fondée sur 403 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
3,3 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Yves Legrand de Montréal
Avons dû demander un changement de chambre
Publié le 8 janv. 2014 sur HotelsJ’avais réservé une chambre avec un foyer et 2 lits, car nous avions un enfant. La sécurité de la chambre était compromise par une mauvaise installation de la serrure de la porte. (le verrou de sécurité était monté à l’envers) et il y avait une puissante odeur de vernis dans la chambre (les portes d’armoires avaient été rénovées dans les heures précédentes.) Le tapis de la chambre montrait une immense tache au beau milieu de la pièce. Lors de notre changement de chambre, la chambre qu’on nous a offerte n’avait qu’un lit king et... pas de foyer. Je n’ai pas eu droit à un crédit pour ce déclassement. L’entretien extérieur laissait à désirer.
par un voyageur
Wasnt expecting much... worse than expected
Publié le 16 nov. 2020 sur HotelsWe booked this as a late decision to stay out for the night and were not expecting a 5 star experience by any stretch... the first room we were given had issues with the keys. The desk attendant upgraded our room to the “penthouse suite” for the trouble. The room has potential to be very nice with a bed and bathroom upstairs in a loft, a bed and bath, living room and kitchenette on the main level.
The issues were more than cosmetic... the mattress had visible stains all over the sides that weren’t covered by the sheets, the paint was coming off the walls in several places, there extensions cords to connect electronics, the built in shelves is the showers were missing pieces..
All in all it was awful. We checked in, got into the room took a look around an moped right on back the car...
Commentaires de Gestion de l’hôtel
19 nov. 2020 par Manager, Gestion de l’hôtel
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
par un voyageur
Terrible
Publié le 9 nov. 2020 sur HotelsStay away from this hotel. The police were called 4 times during my stay because of a loud party taking place in the parking lot. The room was dirty and run down, and the toilet did not flush well. Enough. Save your money and stay somewhere else. Never again.
Commentaires de Gestion de l’hôtel
11 nov. 2020 par Manager, Gestion de l’hôtel
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.
par un voyageur
Publié le 19 oct. 2020 sur Expedia
The man who serviced us was very rude and and inpatient
Commentaires de Gestion de l’hôtel
20 oct. 2020 par Manager, Gestion de l’hôtel
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 14 oct. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2020 par Manager, Gestion de l’hôtel
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
par un voyageur de Philadelphia
Publié le 11 oct. 2020 sur Expedia
Check-in was through a plexiglass slot in the front door. The person doing the check-in seemed terrified of contact or something. We arrived after dark and the sign at the street was hidden by trees and not illuminated. There was no signage at all at the building entrance. We drove past 3 times before stopping. The lock on the room door was broken. No one answered the phone at the front desk. The room smelled of old cigarette smoke and surfaces were stained and old. The room felt unsafe and unhealthy. Worst hotel experience of my life.
Commentaires de Gestion de l’hôtel
13 oct. 2020 par Manager, Gestion de l’hôtel
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.
par un voyageur
ual suites
Publié le 9 oct. 2020 sur HotelsRude service and hotel was very dirty
Commentaires de Gestion de l’hôtel
12 oct. 2020 par Manager, Gestion de l’hôtel
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 6 sept. 2020 sur Hotels
When i arrived at 7pm the front door was locked. Had to use a phone on the wall to get someone to check us in. Then was serviced through a mailbox slot. The location looked like an apartment complex. Smell of weed as i walked up to the building. The next night i get back at 10 pm was not able to get clean towels had to wait til morning. The place need an upgrade.
Commentaires de Gestion de l’hôtel
7 sept. 2020 par Manager, Gestion de l’hôtel
Thank you for sharing your experience. We truly appreciate the insight regarding our location and comments about our towels. We hope to see you again and that you will be truly impressed with our continued improvements.
par un voyageur
Kee’s Review
Publié le 31 août 2020 sur HotelsI love the suites. Very nice and relaxing. Will return in the future.
Commentaires de Gestion de l’hôtel
1 sept. 2020 par Manager, Gestion de l’hôtel
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
par un voyageur de Hunt Valley Md
Publié le 15 août 2020 sur Expedia
Had a non smoking room that smelled like nothing but smoke shower doesn’t stay hot at all people all over the place all hours of the night
Commentaires de Gestion de l’hôtel
17 août 2020 par Manager, Gestion de l’hôtel
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
