Note fondée sur 1 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2022 par NormanE, Gestion de l’hôtel
Dear Eric,
Thank you fr choosing BWI Country Inn & Suites for your hotel lodging.
I am happy that you enjoyed your time with us and hope that if you are in the area again and need hotel accommodations, you will give us another chance to exceed your expectations.
Sincerely,
Norman Eaton
Asst General Manager
par un voyageur
Publié le 21 déc. 2024
No internet no tv
Commentaires de Gestion de l’hôtel
29 déc. 2024 par Selena, Gestion de l’hôtel
Thank you for providing this important feedback. We care deeply about our guests and want to provide the most comfortable experience possible.
par un voyageur
Publié le 21 déc. 2024
No internet no tv
Commentaires de Gestion de l’hôtel
29 déc. 2024 par Selena, Gestion de l’hôtel
Thank you for valuable feedback. We strive to deliver an experience that meets your expectations.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
I usually like staying here with no problems. A couple of problems were, no soap in the bathroom and no one to bring me soap. Only one person at the front desk. The phone was broken and the room stank of cigarette smoke.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par -Dani S., Gestion de l’hôtel
Hi Laurie. Thank you for taking the time to leave us a review and for choosing our property. We are sorry to hear that your last stay didn't go so well. Please know we are making the necessary changes to and around the property and hope to welcome you back soon.
par un voyageur de Akron
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 nov. 2024 par -Dani S., Gestion de l’hôtel
Hi Robert. Thank you for sharing your honest feedback. We apologize for not meeting your expectations. Please know that our team is working to improve our guest's experience. We appreciate you for choosing us for your visit to the BWI area and hope to welcome you back in the future.
par un voyageur
Publié le 9 oct. 2024
Commentaires de Gestion de l’hôtel
6 nov. 2024 par -Dani S., Gestion de l’hôtel
Hi Laveil. Thank you for leaving a rating. We appreciate you choosing our property for your stay and hope to welcome you back soon.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Nice clean hotel, comfortable bed
Commentaires de Gestion de l’hôtel
5 nov. 2024 par -Dani S., Gestion de l’hôtel
Thank you for taking the time to leave us a review and for choosing our property. We are happy to hear you were pleased with your stay with us. We hope to welcome you back in the future.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Very dirty. When we checked in, there were actually two other separate customers asking to switch rooms. One of them was saying that their room smelled bad and the other one had a TV that didn’t work. As soon as we checked into our room, there was a knock at the door and we open it and it was maintenance. Apparently the air conditioner did not work and they knew this based on the previous customers. But they put us in this room anyway. So of course we had to switch rooms. It was just a hassle. Things were not clean at all and I’m going to be honest when I say I was a little worried about getting bedbugs. These guys really need to do a better job with cleaning. It’s not cheap getting a hotel room and it was pretty disappointing.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par - Dani S., Gestion de l’hôtel
Hi Cheryl. We truly apologize for this being your experience while visiting. I have shared this with our team in hopes to avoid having these issues in the future. We will continue to make positive changes in hopes to better our guests experiences. We hope you will allow us the chance to welcome you back in the future as we make and continue to make improvements.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
We stayed for four nights. The following problems persisted throughout our stay.
1. Wifi was terrible. Forced us to incur roaming charges we otherwise wouldn’t have incurred.
2. Bad wifi also caused terrible tv reception
3. No juice or water at breakfast.
4. No hand soap in the entire hotel!
5. In-room coffee maker was unusable as the coffee filter tray was missing.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par -Dani S., Gestion de l’hôtel
Thank you for sharing this honest feedback, Gordon. We apologize for not meeting your expectations during your stay. Please know that our team is working to prevent issues like bad wifi, lack of soap, and bad breakfast experiences from happening in the future. As we continue to make these improvements we hope to welcome you back in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
It was a great experience
Commentaires de Gestion de l’hôtel
5 nov. 2024 par -Dani S., Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the future.
