Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2023 par General Manager, Gestion de l’hôtel
Dear Francis, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, Tim Ford,General Manager
par un voyageur
Publié le 24 mars 2018 sur Hotels
par un voyageur
Publié le 26 juill. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2016 par General Manager, Gestion de l’hôtel
Thank you for your feedback. I am sorry to see that your stay was less than exceptional. I will share your feedback with our team so that they we can improve our services. We hope to see you again soon.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
12 sept. 2024 par Dual General Manager, Gestion de l’hôtel
Dear Frederick, All of us at Element Arundel Mills BWI Airport appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Tony Galang Dual General Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Dual General Manager, Gestion de l’hôtel
Dear Timothy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Element Arundel Mills BWI Airport.Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Room was dated. Furniture was old and frayed. Staff tried to convince me all showers were designed as handicap accessible when I asked for shower with a door. Was eventually moved to a new room.
Commentaires de Gestion de l’hôtel
26 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Kevin, We are sorry we did not meet all of your expectations with our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. Thank you for being our guest and sharing your observations; we hope to welcome you back the next time you are in the area.Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
very nice service and kind staff
Commentaires de Gestion de l’hôtel
11 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Regina, Thank you for taking the time to write about your experience at the Element Arundel Mills BWI Airport. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. It is great when guests recognize their hard work. We hope you will choose to stay with us again on your next visit to the area.Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Personally, I would not choose to stay at the element again. Room was dirty, rug on floor was filthy, and the bathroom would mildly flood every time someone would shower due to improper drainage.
If you don’t care about either, go for it. The staff was friendly and helpful in replenishing towels (we needed a lot for the bathroom floor). Hotel also has continental breakfast, so that may be a bonus for some.
Commentaires de Gestion de l’hôtel
5 août 2024 par Dual General Manager, Gestion de l’hôtel
Dear Simone, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. On a positive note, we are glad our staff took great care of you and that you enjoyed our breakfast. We hope you will consider giving us another opportunity to host you in the future and welcome you back to provide the outstanding stay you deserve. Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Overnight stay close to the airport. Clean hotel with good reception and parking space. Drive to Baltimore downtown is around 15 mins and 50 mins to DC
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Dual General Manager, Gestion de l’hôtel
Dear Jonathan, Thank you for including Element Arundel Mills BWI Airport in your travel plans. We are glad you liked our well-maintained property and enjoyed our airport location. We are also happy that you received great hospitality from our associates and appreciated our parking area. Thank you again for your high rating. We invite you to visit us whenever you are in the area.Sincerely,Tony Galang,Dual General Manager
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Michelle the shuttle driver was A1,none of the other staff was close....the cleaning of the rooms were horrible,even the lobby didn't seem to be Priority for cleaning this morning
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Dual General Manager, Gestion de l’hôtel
Dear Dwayne, Thank you for staying with us and for your evaluation. Please accept our sincere apologies for the concerns you had regarding the cleanliness of your room. Guest comfort and satisfaction are a top priority for us, and we regret knowing we fell short. We have escalated these issues to the appropriate departments. On a positive note, it is great to know you could take advantage of our complimentary shuttle service, a guest favorite! We will enjoy sharing your compliments with Michelle. We are grateful for your patience, and we hope to have another opportunity to prove our commitment to service excellence.Sincerely,Tony GalangDual General Manager
