Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Hotels
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The check in staff was helpful and pleasant. But the room reeked of smoke. And i partly stayed here because it came up in a search for accommodations with EV chargers. I called yesterday to confirm thaf there was an EV charger because i was almost out of miles abd there was no EV charger. Luckily i found one near the airport or I'd have been stranded.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Amber, We appreciate your review of our hotel and are delighted to learn that you enjoyed the service provided by our staff. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience. We hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We stayed for one night only, which was decent and convenient. The shower worked well and the room was pretty clean. Unfortunately even for one night being $120, they don’t tell you that it doesn’t also include kitchenware. Why rent out rooms with kitchens and not also supply the kitchenware? They have 2 packages, cookware kits ($40) and dinnerware kits ($20) which is ridiculous. I understand the possibility of having the kitchenware stolen, but at least make that clear to people before they book. Very disappointing considering other locations of the same hotel chain provide all kitchenware at no additional cost.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nanda, Thank you for commenting on your recent experience at our property. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. Your feedback is greatly appreciated, and we will communicate it to the appropriate staff members as we endeavor to offer the finest experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Hotels
We found black hairs and spiders on the bed linen, bath tub in rough shape but functional! Beds very hard and musty smell from air conditioning unit
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Christine, We appreciate your valuable feedback. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Everything was just awful. And the roaches were omg disgusting wanted to complain but instead just checked out. This will be a first and last time at this place
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Paul, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
par un voyageur
Publié le 27 août 2024 sur Hotels
We have had numerous reservations at this location. The team is pleasent and extremely helpful (front desk, maintenence and housekeeping). The property is quiet and very family and pet friendly. Due to extreme heat (heatwave) we experienced an issue with AC, management handled quickly, and offered a convient room switch. Most rooms are well maintained (some tubs need reno). If planning a longer stay, this is one of the better options in the area!
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Eboni, We are delighted to hear that you had a refreshing and satisfying experience during your stay at Extended Stay America. We take pride in catering to our guests' needs and ensuring that every little detail is taken care of to enhance their overall experience. It brings us immense pleasure to know that you felt comfortable during your visit. We would be delighted to have the pleasure of hosting you again and strive to be your top choice for accommodation whenever you are in the city. Sincerely,Hotel Management
par un voyageur
Publié le 20 août 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Expedia
Las habitaciones tienen muy mal olor
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Gina, Thank you for providing us with feedback on your experience. We regret that your room was not up to our usual standards of cleanliness and comfort. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience this may have caused. We are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
