Note fondée sur 608 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Andre de Sorel (Québec)
Hôtel bien situé
Publié le 15 oct. 2014 sur HotelsLes chambres sont propres et confortables et facile d'accès a 3 minutes de la Hwy 695 et a + ou - 30 min de la Hwy 95.
Pour le petit déjeuner, la publicité mentionne qu'un petit déjeuner est servi, mais il est plutôt minimaliste, on nous offres comme déjeuner des barres tendres quelques fruits et du café placer sur le dessus d'un meuble dans l'entré de l'hôtel. On se sert et on repart a notre chambre. il n'y a pas d'endroit spécifique pour le déjeuner sauf notre chambre.
Si on loue une chambre la fin de semaine, il serait préférable de prendre une chambre qui donne a l'arrière de l'hôtel (côté sud) puisque les chambres de l'avant (coté nord) donne sur un bar avec musique qui joue assez forte sur la rue d'en face. Si on veut dormir avec fenêtre ouverte cela peut nous incommoder un peu.
L'hôtel est bien situé puisque nous sommes a environs 30 minutes d'Annapolis et 45 min de Washington au sud et 20 min de Baltimore au nord.
Pour le prix c'est un bon Hôtel principalement due a sa situation géographique.
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Publié le 15 août 2024 sur Expedia
Staff was always professional and courteous. The grounds were kept nice. Sometimes there was too much crowding out front. Overall it was nice. I’ll book here again
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Katrina, Thank you for including Extended Stay America in your travel plans. We are devoted to providing enriching experiences for our guests through inspired service and our commitment to quality; we are delighted we achieved this during your stay. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management
par un voyageur de Dundalk
Publié le 12 août 2024 sur Expedia
The manager refused to extend us because I was 15 mins late checking in… I was staying long term or trying to atleast but I had to pay for each day. On like day four or five I went to extend and because I didn’t pay by noon she refused to extend my stay however my app said I didn’t have to check in until like 4pm. She had a terrible attitude from the get go from days of earlier and wouldn’t even hear me out even though I explained I was at the hospital the night before and had paperwork to prove it.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Samantha, We regret to hear about the challenges you encountered with the extension of your stay and sincerely apologize for the disappointment and inconvenience this has caused. Your feedback is highly valuable, and we have promptly shared it with our team for a thorough evaluation to ensure improved handling of similar situations in the future. Thank you for bringing this to our attention. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels.Sincerely,Hotel Management
par un voyageur
Publié le 9 août 2024 sur Expedia
The rooms smelled, there were roaches, and the hallways are not aesthetically inviting. If you just need to get some sleep - then this works.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Linda, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, as a precaution, the space you occupied will be professionally inspected. We appreciate you bringing these concerns to our attention. We hope you will consider giving us another opportunity to host you.Sincerely,Hotel Management
par un voyageur
Publié le 9 août 2024 sur Expedia
All of the above comments apply. It was terribly dirty and was an unsafe feeling
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shannon, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We value your concern and look forward to continuing to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management
par un voyageur
Publié le 8 août 2024 sur Expedia
Everything was kept up well and the staff were all courteous and professional. I would prefer weekly room cleaning for long-term stays rather than biweekly. Sometimes a lot of activity ouThat’s a little too long imo. But overall it was ok. I would book here again
par un voyageur
Publié le 8 août 2024 sur Expedia
par un voyageur
Publié le 1 août 2024 sur Expedia
There was clearly what looked to be a bullet hole in our window. The door didn’t lock so we used the fridge.
Also, no blow dryers at the facility. Be sure to pack your own.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Dana, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
par un voyageur
Publié le 30 juill. 2024 sur Hotels
