Note fondée sur 564 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mai 2019 sur Expedia
Espace adequat lit. queen non king .mauvaise odeur chambre
Commentaires de Gestion de l’hôtel
17 mai 2019 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to review your stay. We're sorry for not meeting your expectations with your bed and the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Hopefully, we will have the opportunity to make it up to you on a future visit.
Sincerely,
Hotel Management
par un voyageur
Publié le 9 août 2024 sur Expedia
The first room we checked into had dead roach-like bugs all by the door. Can’t believe housekeeping left the room like that. When we went to front desk to change room, they were accommodating but didn’t offer any kind of credit.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Nancy, Honest reviews like yours help us continuously improve our services. We sincerely apologize for the maintenance issues you encountered in your guest room. Our guests deserve a clean, well-maintained, and comfortable room while staying with us. Therefore, we hope you will accept our apologies for not having had this experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Expedia
We stayed Friday and Saturday night - Friday night around midnight we heard doors slamming with no regard for other guests, we called the front desk and they took care of the problem, the rest of the night was okay.
The only problem we had with cleanliness was discovered when my wife went to clean up a small amount of coffee that got spilled and found the floor to be pretty dirty, like it was in need of mopping, this was not from the coffee spill.
Everything else was great
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rick, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
par un voyageur
Publié le 23 juill. 2024 sur Expedia
par un voyageur
Could be a decent place if the upkeep was better.
Publié le 22 juill. 2024 sur HotelsThe best thing about the hotel os how quiet the area is. Everything is close by for convenience, however the hotel itself did not have any cookware, utensils, cups, plates, or silverware unless you request it from the front desk. Fresh towels were not available until after 4pm because they all had to be washed. The grab and go breakfast was an absolute joke, coffee and muffins (muffins were expired).
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jameel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Nice Staff. Affordable. Good Night Sleep
par un voyageur
Publié le 17 juill. 2024 sur Hotels
par un voyageur
Publié le 14 juill. 2024 sur Expedia
