Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 déc. 2024
Beautiful property love the costumer service
Commentaires de Gestion de l’hôtel
4 déc. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to rate the hotel a 5 out of 5. We are thrilled to hear you had a great stay .
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 oct. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to rate us a 3 out of 5. Please know the team is working hard to make sure we exceed our guest expectations. We look forward to welcoming you back.
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par kgrace, Gestion de l’hôtel
Thak you for taking the time to rate the hotel a 10 out of 10. We look forward to welcoming you back
par un voyageur
Publié le 13 oct. 2024 sur Hotels
The front desk person was not very helpful or did he go through our information and stay. He did not provide any insight on our stay. We basically had to ask all the questions that he barely had answers to whereas last year when we stayed here we were accommodated above and beyond. Please don’t have people who are training on staff train and work by themselves. It’s not a good look. Sadly our stay was not as pleasant as last time. Do better with your check in staff. Also got charged twice because he didn’t know how to use the computer or system to check people’s information. We got a refund but what an inconvenience. Don’t put people under 20 years old to run the front desk. Do better.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to let us know about your check-in experience. I am, so sorry that it did not go as we had planned, please know we will use your experience as a teachable moment. We look forward to seeing you again.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Nice Hotel. Will visit again
Commentaires de Gestion de l’hôtel
14 oct. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. We are thrilled that you had a nice stay. We look forward to welcoming you back,
par un voyageur
Inconsiderate
Publié le 13 oct. 2024 sur HotelsI checked yesterday evening and everything went fine until thus morning. I was awakened at 8am to a construction crew hammering and sawing in the room above me. I called the front desk and they confirmed that hotel is renovating the room above me.
Thus cannot possibly be happening at 8am on a Sunday morning. Very poor consideration for guests staying in your hotel. I will not be staying here again.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. I am so sorry that the renovation noise started so early. We hope that in the future after the renovation is complete that you give us another try.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Construction workers did not stop drilling and hammering at 6pm. Other than that the stay was great. Will come again soon.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par HGI Team, Gestion de l’hôtel
Thank you Evelyn. We do apologize for the inconvenience and I hope that the team was able to assist with your concerns as soon as they were informed
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Clean, nice surroundings, close to airport.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. We are happy to hear that your rooms was clean. The team works hard to exceed out guest expectations
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par kgrace, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. We are happy to hear that you scored us a 10 out of 10
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par HGI Team, Gestion de l’hôtel
Thanks for the awesome review
