Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2023 sur Expedia
Coussins du canapé dans la chambre taché à plusieurs endroits. Fauteuils dans la hall déchirés. L’entretien de cet hôtel laisse à désirer. Dommage car généralement les HYATT place sont des hôtels agréables
Commentaires de Gestion de l’hôtel
15 oct. 2023 par LaToya, Gestion de l’hôtel
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.
par un voyageur de Hyattsville
Publié le 9 déc. 2024
The carpets were a bit worn and the halls could have been brighter, but those were my only complaints.
Commentaires de Gestion de l’hôtel
10 janv. 2025 par LaToya, Gestion de l’hôtel
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Receptionist was very courteous and greeted with good smile.
Overall pleasant experience of check in.
Commentaires de Gestion de l’hôtel
26 oct. 2024 par LaToya, Gestion de l’hôtel
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our team could help make it a pleasant one. It was a pleasure having you with us, and we can't wait to welcome you back on your next visit!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
this should be non smoking But it isnt
My room was near the stairs where someone was smoking blunts and vaping the lady that answered the phone said if i didn't have a room number she couldn't do anything . being highly sensitive to smoke i wont be back .
Commentaires de Gestion de l’hôtel
15 oct. 2024 par LaToya, Gestion de l’hôtel
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
15 oct. 2024 par LaToya, Gestion de l’hôtel
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our team could help make it a pleasant one. It was a pleasure having you with us, and we can't wait to welcome you back on your next visit!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
They are supposed to be in the middle of an upgrade but still needs work. Dirty, stained carpets in room and hallways. Although there seemed to be new vanities but shower was questionable
Commentaires de Gestion de l’hôtel
15 oct. 2024 par LaToya, Gestion de l’hôtel
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The customer service was awful and inconsiderate of guest's situation.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par LaToya, Gestion de l’hôtel
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll be addressing the issues you mentioned to make sure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par LaToya, Gestion de l’hôtel
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll be addressing the issues you mentioned to make sure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
When I first arrived to the property. The lady at the front desk in the morning was very rude and had an attitude . It made me start to cancel my reservation and look for another place to stay.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par LaToya, Gestion de l’hôtel
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll be addressing the issues you mentioned to make sure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Staff super nice. Very quiet, would never know you were right next to the airport.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par LaToya, Gestion de l’hôtel
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our team could help make it a pleasant one. It was a pleasure having you with us, and we can't wait to welcome you back on your next visit!
