Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2024
The property is clean but for a “non smoking” room we definitely smelled cigarette smoke when we opened the door to the room. You hear people walking by the rooms all night since they face outward. The one headboard light didn’t work, the bathroom is very tiny. The property listing says microwave and fridge in room, there is not one in the room. There is only one small trash can in the room. There is no larger outside trash can on the second floor so i had to keep walking down to the trash can outside the lobby to throw away our trash. I didn’t pick the place expecting a 5 star stay, i just needed some place close to my event and that was clean. This place met the requirements.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Wenjun, We at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM are thrilled to have earned your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
This place is a total dump. There was something that dripped down the wall and left behind streaks, we had a fly in the room and there was a nail in the curtain. It wasn’t always this bad, but has gone down hill.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore North - Timonium. Hearing you encountered a stained wall, insects, and a faulty curtain was saddening to read. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Kysien, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
very disappointed in RR
Publié le 21 sept. 2024 sur HotelsThe front desk person was very nice....There is MOLD on the ceiling (RM 128)above the window, very dusty, debris under the bed, the mirrors were filthy, the floor felt sticky in bare feet, and the smell of nicotine, when we went in, was awful, especially when I asked for a NON- SMOKING room. lg ants on the window sill(alive).
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Patrick,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Baltimore North - Timonium. Though the front desk clerk was very nice, I was saddened to read that your stay fell short of your expectations due to the possible mold encounter, the insects you reported and other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
It was walking distance
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Raja. The team at the Red Roof Inn PLUS+ Baltimore North - Timonium appreciated your 3/5 score. You also made mention of the proximity of our location.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The property required constant cleaning process. A lot of dog excrement in the green areas and bad smell.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Carlos,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Baltimore North - Timonium. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor encounter due to the pets, we’ll take your comments into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Otoniel. The staff and I at the Red Roof Inn PLUS+ Baltimore North - Timonium appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
The bathroom was like a box for a mime, it reeked of smoke. I have to wash all of my clothes because they stink, and I don't smoke. The room itself reeked, could have opened the door once or twice. When you cut the light on in the bathroom, the noisy loud fan came on, if anyone was sleeping in the middle of the night THAT woke them,PERIOD. NEVER STAY THERE AGAIN!!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Ronald, It was truly saddening to see your low score following your recent stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. You pointed out your displeasure with the smell of smoke and the noisy fan and the small bathroom. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We would greatly appreciate the opportunity to amend your impression at another location in the future.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
When we first got there, the first room that we had smelled like smoke and one of the lamps didn’t work. We asked for a new lightbulb and they gave us an entirely different room for no extra charge. The next night, we asked to be upgraded to a premium room and the guy upgraded us for $4 extra which was no big deal. The bedsheets and curtains had holes in them and the toilet handle didn’t work properly. We explained it to the guy and he gave us another room (our 4th room) for no extra charge as well. Out of our 2 night stay, we had 4 different rooms. I wouldn’t recommend staying here
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Darien,Thank you for your review following your stay at RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I am happy that you were able to get a room change. However, you stated that the toilet handle didn't work properly, the bedsheets had holes and the other listed issues hindered your stay. I have shared your comments with management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best.With thanks,GabrielleRed Roof ManagementRediResponse Specialist
