Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2019 sur Hotels
par un voyageur
Publié le 23 août 2019 sur Hotels
par un voyageur
Décevant
Publié le 1 juill. 2019 sur HotelsHorrible
Pas de frigo ni de micro onde dans la chambre pas de télécommande de télévision
Alors que sur les photos on voit tout ce qu'il faut .Il n'y a même pas de nécessaire pour se faire un café le matin .
Jamais plus
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The room had a motel odor, didn't feel clean,towels were stained, toilet was going down slow ,call for service , front desk told me couldn't get no body to look at it until 10 am,I had such a bad experience I didn't stay my second night,booked somewhere else.
Will not be staying in any red roof anytime soon!
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Baltimore-Washington DC/BWI South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue with the unpleasant odor in the room, the unclean towels and other concerns listed. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Average crappy motel with a good price. Smelled weird and the bed was lumpy.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn PLUS+ Baltimore-Washington DC/ BWI South was pleased to know that you were fond of our good prices. However, you made mention of the odd odor and the lumpy bed. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/ BWI SOUTH and I were saddened to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I been in this property before, but this time was terrible I couldn’t sleep there the bed was terrible the room stink and duty sheets..
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Rubys, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/ BWI SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the condition of the beds that you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I don't feel safe in this place.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Victor,Thank you for telling us about your recent visit at RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/ BWI SOUTH. You indicated that you were not pleased with the safety of our hotel. At Red Roof, the safety of our guests are our top priority, so it saddened us to not have achieved that with your stay.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur de York
Publié le 17 sept. 2024 sur Expedia
