Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Trois-Rivières
Publié le 24 févr. 2024 sur Expedia
Rien de négatif. Comme à l’habitude
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 10 nov. 2024
par un voyageur
Horrible
Publié le 22 sept. 2024 sur HotelsFront desk people were incredibly rude, while waiting in line they tried helping the people BEHIND us. Both females had the worst attitude and kept rolling their eyes anytime we tried talking, not to mention they weren’t helpful nor did we have a microwave or mini fridge in the room. Wall plugs were messed up and wouldn’t hold my charger in place, wall rack in the bathroom was broken. For some reason we were put in a handy cap room, I definitely wouldn’t recommend coming to this place.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you, Kaitlyn, for the feedback about your recent stay at our hotel RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. We are sorry to hear that your interactions with our front desk staff, lack of the amenities you mentioned in your room, and the other highlighted issues dampened your experience. Pertaining to the microwave and mini fridge, please feel free to explore our other room options to ensure your satisfaction. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. I have shared your comments with management to address your concerns. Thank you again for sharing your experience with us, Kaitlyn. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Check in was friendl enough. Room smelled weird. Bathroom cleanliness mediocre. Check out not friendly. Won’t be returning
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Robyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Baltimore - Washington DC/BWI Airport. We are happy to see that you found our staff at check in to be friendly. However, I am apologize for the odor in the room, cleanliness of the bathroom and your less than ideal encounter with our staff at check out. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to any of our other Extended Stay Hotels location in the future.Sincerely,MelissaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Claudio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Smoke room no ac! Worst red roof inn ever
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Alan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Baltimore-Washington DC/BWI Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the smoke room provided, the property not being to your liking and no air conditioner. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Let me start off by saying we've stayed at this hotel before..NEVER will again. We dont need much to make us happy so when we give a bad review...its bad. The room smelled sooooo bad of cigarette smoke & a room in the vicinity smelled of weed. One of the front desk girls did come & used some sort of spray but that basically covered the smell for a few minutes.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Dale,We are sorry to hear your recent experience at the Red Roof PLUS+ Baltimore - Washington DC/BWI Airport did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Unfriendly & unhelpful staff. Room was horrible, smelled bad, bathroom door breaking apart and nailed/ screwed together but still broken, bathtub leaking from some vent thing on the side, tub dirty, missing drain cover, and falling apart. Glad it was a quick stop just to sleep before moving on with our trip. Surrounding area is fine but this hotel no good
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Jodi,Thank you for telling us about your recent visit at RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI AIRPORT. I was saddened to read that your staff encounter, the unpleasant odor in your room and the other downsides listed hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel. Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The property itself is rundown. The staff was hospitable, better than some big box hotels I’ve stayed at. Joe checked me in and was attentive and professional - thank you, Joe! He made sure I had a shuttle service to the airport. I do travel often and I had to book a nearby hotel because I landed really late and BWI rental cars do not operate 24/7. This location is conveniently located near BWI airport.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to leave a review, Marie. The staff and I at the Red Roof Inn PLUS+ Baltimore-Washington DC/BWI Airport appreciate your 3/5 score following your stay. I am happy that our convenient location and hospitable staff pleased you. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
