Ratings based on 930 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Hello Derrick,We are thrilled to hear you had a fantastic experience with us! We hope to welcome you back soon for another memorable stay.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Derrick,We are thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back again soon.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Derrick,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 18, 2024 by Manager, Hotel Management
Hello Derrick,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 10, 2024 on Expedia
Staying on the property has been bad due to prostitution and drugs here. Ive been here for awhile and all you see is staff working then quitting. And its so inconvenient when you have to beg for towels. I don't use the same towel or washcloth twice.
Comment from Hotel Management
Aug. 10, 2024 by Manager, Hotel Management
Hello Whitney,We regret to hear about your experience and take these concerns seriously. The safety and comfort of our guests are a top priority, and we continuously work to ensure a pleasant stay for all. We encourage guests to report any disturbances to our management for immediate action and assistance.
by A traveller
Posted Aug. 1, 2024 on Hotels
Didn’t honor room choices listed and paid for made me change dirty sheets at check in and had to move by 830 without consideration to another hotel due to bug infestation and didn’t care about any of it unsafe unhealthy should be shut down!!!!!
Comment from Hotel Management
Aug. 2, 2024 by Olivia RediResponse Specialist , Hotel Management
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Washington DC - Columbia/ Fort Meade. I was saddened to read that your stay fell short of your expectations due to the insects, the dirty sheets along with the other concerns mentioned. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A traveller from Richmond Hill
Posted Jul. 26, 2024 on Expedia
Air conditioner not working, cockroach everywhere, really bad place
Comment from Hotel Management
Jul. 27, 2024 by Manager, Hotel Management
Hello Leyla,We are sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us and will be shared with the team for improvement. If you have any further concerns, please feel free to reach out to our management team for assistance.
by A traveller
Posted Jul. 25, 2024 on Hotels
Comment from Hotel Management
Jul. 27, 2024 by Manager, Hotel Management
Hello Karim,We're thrilled to hear you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.
by A traveller
Posted Jul. 22, 2024 on Expedia
There were flies all over the room. It was very uncomfortable to sleep in that dirty room. We had to change rooms and both were equally unpleasant.
Comment from Hotel Management
Jul. 23, 2024 by Manager, Hotel Management
Hello Stacey, We apologize for the inconvenience you experienced during your stay. Rest assured that we take cleanliness very seriously and have addressed this issue with our housekeeping team. Your feedback helps us improve our services for all guests. We appreciate your understanding and hope to welcome you back for a better experience.
by A traveller
Posted Jul. 18, 2024 on Expedia
The room was very clean and smelled nice, the people staying there looked sketchy. I think they lived there, and I think one of the rooms someone was selling drugs. Idk but I wouldn’t stay again. When we were unpacking and everytime we got in and out the car ppl were just standing on the balcony staring. No one bothered us but it definitely felt unsafe.
Comment from Hotel Management
Jul. 19, 2024 by Manager, Hotel Management
Hello Jasmine, We appreciate your feedback on the cleanliness of the room. For any concerns about other guests' behavior, we recommend contacting the hotel management directly for immediate assistance. Your comfort and safety are our priorities, and we will address this matter accordingly.
