Note fondée sur 872 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Publié le 27 mai 2024 sur Expedia
4 nights, 5 rooms for a business trip.
All rooms were alike- very outdated, dirty carpet and walls, poor decor. The worst thing was how poorly insulated the rooms are. EXTREMELY noisy. You can hear everyone talk in the adjacent rooms and even flush the toilet. Same for anyone walking in the corridor or on the floor above you. Hard to sleep. Very disappointing for a Sheraton.
Otherwise walking distance from the convention center, which was convenient for our trip.
Commentaires de Gestion de l’hôtel
28 mai 2024 par General Manager, Gestion de l’hôtel
Hi Stephanie,Thank you for staying with us recently and for taking the time to share your review. This feedback is important as we continually strive to provide a flawless experience for every guest. Our team is saddened that we did not meet those expectations during your stay; we can understand how this would have affected your experience with us. We will share your review with our team so we can enhance our guest's accommodations. We hope you will consider staying with us again so we can provide you with the stay you deserve. Be Well,Doug KleinGeneral Manager
par un voyageur
Publié le 11 mai 2024 sur Expedia
Cet hôtel nécessiterait un peu de rénovation.
Commentaires de Gestion de l’hôtel
13 mai 2024 par General Manager, Gestion de l’hôtel
Hi Manuel,Thank you for being our guest and sharing your feedback. Our team is constantly working to improve our offerings, so we will be sure to review your comments internally. We hope that otherwise you enjoyed our wonderful staff and great location, and we look forward to welcoming you back again soon.Be Well,Doug KleinGeneral Manager
par un voyageur de LISMAN
Publié le 6 sept. 2024
Clean
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Hi Joe,Thank you for leaving a review with us. We're glad our services met your expectations. Cleanliness is something we strive for, so it pleases us to hear we have achieved that. We look forward to a future stay with us, safe travels!Sincerely,General Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Dated
Commentaires de Gestion de l’hôtel
9 août 2024 par General Manager, Gestion de l’hôtel
Hello Boyd,Thank you for sharing your review with us. Our team strives to keep our facilities up to date, and we apologize for any inconvenience regarding your recent stay. We will take your feedback into consideration, and we hope you'll consider giving us another chance to go above and beyond for you in the future.Be Well,Doug KleinGeneral Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Great staff. Location is perfect for Oriole games. Condition of furnishings, carpet in hallways was not what I would expect at this type of property.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Greetings Gene,Thank you for your feedback. We’re pleased you enjoyed our friendly staff and found the location convenient to Oriole Park at Camden Yards. We apologize that the condition of the furnishings and hallway carpet did not meet your expectations. Your comments are important, and we will address these areas to improve our overall experience. We hope to welcome you back for a more satisfying stay.Be Well,Doug KleinGeneral Manager
par un voyageur
Publié le 2 août 2024 sur Hotels
par un voyageur
Love it
Publié le 1 août 2024 sur Hotelspar un voyageur
Publié le 1 août 2024 sur Expedia
Staff was very polite and helpful.
Bed was very comfortable.
Commentaires de Gestion de l’hôtel
3 août 2024 par General Manager, Gestion de l’hôtel
Hi David,Thank you for your kind words. It’s wonderful to hear that our team made a positive impression and that you found the bed to be very comfortable. We appreciate your feedback and hope to welcome you back soon to Sheraton Inner Harbor Hotel.Be Well,Doug KleinGeneral Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The property was older and didnt have the beds i ordered
Commentaires de Gestion de l’hôtel
3 août 2024 par General Manager, Gestion de l’hôtel
Hello Andrew,Comments from our guests are welcome and we thank you for taking the time to provide them. Our team is truly sorry for the miscommunication you received regarding your room reservation. Your feedback is important to us and we hope to have the opportunity to better meet your expectations on your next visit.Be Well,Doug KleinGeneral Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
