Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Chula Vista
Publié le 28 nov. 2024
Commentaires de Gestion de l’hôtel
30 nov. 2024 par Adrian Lewis, Gestion de l’hôtel
We are thrilled you enjoyed your stay. We look forward to your next visit
par un voyageur
Publié le 1 oct. 2024 sur Expedia
It is very quiet, staff was very welcoming and helpful. Coffee pot was hard to work, no tissues in the room.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Adrian A. Lewis, Gestion de l’hôtel
We are thrilled that your stay was pleasant. We look forward to your next visit.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The property itself is very old and not maintained. They are beginning to renovate, so? Hopefully this will fix the problem. The staff was great, and did their best to make my stay comfortable, but the hotel itself was way below my standard of cleanliness and smelled like mold in the room.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Adrian A. Lewis, Gestion de l’hôtel
Thank you for the comments. We are truly sorry your stay was below standard. As we move through our renovation, all issues will be address. We hope you will be able to visit once it is complete. Thank you, again for your feedback.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
It was quiet and had a functioning kitchen, however the convenience vending machine is over priced and there are no optional convenience store nearby.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Jason Lim, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed the quiet atmosphere and functioning kitchen. We appreciate your comments about the vending machine pricing and nearby options, and we'll review these to improve the guest experience. We hope to welcome you back soon!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
I extended another night after our 2 night stay. And during the last night the refrigerator started making noise all night long, it wouldn’t stop. I complained about it to the front desk and was informed I would be called back.
Which never happened. We were traveling with a newborn and it kept her up all night long, very disappointing. I requested a full refund for that nights stay, but no one ever followed up.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Jason Lim, Gestion de l’hôtel
Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience caused by the noisy refrigerator during your extended stay and for the lack of follow-up from our team. I completely understand how frustrating it must have been, especially while traveling with a newborn.Please know that this is not the level of service we strive to provide. I will personally look into why your concerns were not addressed promptly and ensure that such oversights don’t happen in the future. Regarding your request for a refund for the night in question, I will process this immediately and ensure you receive confirmation shortly.Again, I apologize for the inconvenience and hope we can regain your trust in the future. If there’s anything else I can assist you with, please don’t hesitate to reach out to me directly.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Jason, Gestion de l’hôtel
Thank you for your great scores! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back soon!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Jason, Gestion de l’hôtel
Thank you for your great scores! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back soon!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
It was comfortable and easy to check in but I was woken up to loud construction on the floor directly above at 830/9 am. Lots of dropping objects loudly.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Adrian A. Lewis, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Baltimore BWI Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Baltimore BWI Airport. We are working with our renovation team to minimize the noise as we work to better our offerings.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
par un voyageur de Harker Heights
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Adrian A. Lewis, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Baltimore BWI Airport. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Baltimore BWI Airport.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Adrian A. Lewis, Gestion de l’hôtel
We thank you for your feedback. We work to create a welcoming atmosphere and warm experiences. We look forward to your next visit.
