Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Pas commentaires
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Customer Service, Gestion de l’hôtel
Pedro, il semble que votre séjour n'ait pas été tout à fait à la hauteur de vos attentes. Si vous en avez l'occasion, nous apprécierions recevoir des commentaires plus détaillés pour nous aider à améliorer notre service. Merci.
par un voyageur
Publié le 1 août 2023 sur Expedia
Bien aimé le déjeuner était extra
par un voyageur
Publié le 2 janv. 2025
Friendly staff!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Rae, thank you for staying with us at Springhill Suites Arundel Mills BWI Airport. We're thrilled you enjoyed your stay and hope to welcome you back soon!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the perfect rating, Anthony!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Springhill Suites Arundel Mills BWI Airport.Have a wonderful day!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Easy check in clean room and good hot breakfast with many picking
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Customer Service, Gestion de l’hôtel
Vanmore40, we're delighted you loved your experience at Springhill Suites Arundel Mills BWI Airport. It's great to know that you found the check-in process smooth, the room tidy, and the breakfast satisfying with a variety of options. We’re looking forward to welcoming you back!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Charging for parking is bad for the curtumers.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Customer Service, Gestion de l’hôtel
Daniel, thank you for your feedback. While parking policies can vary, the team at Springhill Suites Arundel Mills BWI Airport is committed to providing excellent service and comfort for all guests. We hope you enjoyed the rest of your stay with us.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Excellent customer service and great location to all of the amenities and venues. Clean and comfortable stay..!! The Marriott way!!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Customer Service, Gestion de l’hôtel
Kelvin, thank you for staying with us at Springhill Suites Arundel Mills BWI Airport. We're delighted you appreciated the excellent service and our convenient location. It's great to hear your stay was clean and comfortable. We look forward to welcoming you back!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
I liked all that is selected above included in survey.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Customer Service, Gestion de l’hôtel
Robin, thank you for staying with us at Springhill Suites Arundel Mills BWI Airport. We're delighted you had a positive experience. We look forward to welcoming you back soon.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
They don’t clean rooms daily. I asked at the front desk and was told “oh we don’t clean the rooms daily and the housekeeping staff are already gone”. The smell of marijuana lingered in parts of the hallway. I had a feeling that parties have been an issue at this place in the past because I had to sign some sheet of paper saying I would not have parties or make loud noise. That should have been my first clue. They have a huge parking lot but yet I had to scan a barcode and thankfully didn’t have to pay because the guy working gave me a code but nonetheless all the other hotels surrounding you just park no scanning QR codes. The room size was nice, bed comfy, but to many hassles here. Won’t stay again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Tracy, guest feedback is essential, and the observations are appreciated. The team aims to ensure a secure and comfortable environment for everyone. Measures like guest agreements can support this goal. It is good to hear that the room size and bed were satisfactory. The team is always available to assist with parking and other queries.
