Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par ALI OUSMANE
Publié le 24 juin 2017 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Jose.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
All around best play to stay…walking distance to everything!!!!! The beds…ohhhh amazing! I didn’t want to get out of bed❤️
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Alice, we're delighted you loved your experience at TownePlace Suites Arundel Mills BWI Airport. It's fantastic to know that you found the beds so comfortable and enjoyed the convenient location. We can't wait to welcome you back!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Terrible
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Howard, thank you for sharing your feedback. It’s concerning to hear your experience was not satisfactory. The team is committed to providing quality service and your comments will be looked into further.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Our stay was great and the front desk was awesome! I will definitely stay here again!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Drusharra, we’re delighted you loved your experience at TownePlace Suites Arundel Mills BWI Airport. It's great to hear that the front desk team made a wonderful impression on you. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I liked the fact that I could borrow a board game for me and my husband to play. We left our scrabble board home and the front desk had one we could borrow. The breakfast every morning was a really good variety. The staff was very friendly and personable. The room was clean and comfortable. I will definitely stay here again.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Lenora, we’re delighted you loved your experience at TownePlace Suites Arundel Mills BWI Airport. It's great to hear you enjoyed the selection of board games and our breakfast variety. Our team members are thrilled to have made your stay memorable. We look forward to welcoming you back soon!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Our stay was not good. We reserved a 2 BR suite for a family event. We arrived at 3pm, which is the stated check in time. Our room was not ready until 4:20. When we got our room, it reeked of weed. We had to prop windows open to try to air it out. We had two wash clothes and 3 towels and they knew we had 4 people. On top of that, the shower rod was falling out of the wall. It was a curved rod, so when we showered, we could not close the curtain. It sagged to the middle bc the rod was hanging. We talked to the receptionist but he said they were fully booked and could not change our room. Both beds in the 2 bedrooms were very uncomfortable. I really expected a hotel that is affiliated with Marriott to better quality. This was on the level of Super 8 motel. Go elsewhere!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Amy, thank you for sharing your experience. While we regret falling short this instance, the team values feedback as it helps us make improvements. Guests' comfort is important, and we are continuously working to ensure everyone enjoys their stay. Should there be an opportunity to better serve you in the future, the team will make every effort to provide a more comfortable experience.
par un voyageur de Plano
Publié le 15 sept. 2024 sur Expedia
All-around great experience.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Stephen, thank you for staying with us at TownePlace Suites Arundel Mills BWI Airport. We’re delighted you had an all-around great experience. We look forward to welcoming you back in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Several things broken in the room, towel hooks and shower curtain rod coming loose in the bathroom, broken hangers in closet. Also parking is not included, have to pay per day via mobile app.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Service, Gestion de l’hôtel
Brandy, the team acknowledges your feedback and is committed to addressing any concerns you experienced during your stay. We understand your frustration regarding the parking arrangements and appreciate you bringing it to our attention. Your input is valuable and helps us improve.
