Ratings based on 51 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Posted Dec. 24, 2022 on Expedia
Friendly staff and a great Property.
Comment from Hotel Management
Feb. 6, 2023 by Benedictus Jodie, Hotel Management
Dear Arjun Sundarningsih,Warmest Greeting from Sheraton Lampung Hotel.We are delighted to know you got pleasant experience, impressed by our staff service and facilities during your stay with us. We appreciate your positive feedback during your stay and hopefully we remain you and your family's destination for vacation in the future.We are looking forward to welcome you back for another pleasant experience anytime soon.Best Regards,Benedictus JodieGeneral Manager
by A traveller
Posted Mar. 27, 2021 on Expedia
Old property and the room is smelly. I have asked to change the room twice which was the renovated one but even the renovated one was still bad
Comment from Hotel Management
Mar. 29, 2021 by Jodie, Hotel Management
Dear Valued Guest,
Greetings from Sheraton Lampung Hotel,
We thank you for the time you have taken to provide us with valuable comments.
Hopefully we remain your and your family's main destination for a vacation in the future. I deeply sorry for the unexpected happened during your stay with us.
We will assure when you coming back again to us and prepared your room accordingly.
Should you have anything to assist, please do not hesitate to contact us.
Regards,
Benedictus Jodie
General Manager
by A traveller
Posted Jul. 8, 2019 on Expedia
Great on swimming pool, shower splash thru the lower gap on the glass door makes puddles is n the bathroom.
by A traveller
Posted Mar. 2, 2019 on Wotif
by A traveller
Not Sheraton standards
Posted Dec. 3, 2018 on HotelsThe price you will pay will be very cheap. However in all but name this is not a Sheraton. Do not expect high standards. The bathroom is old and dated and the bed has seen better days. Aircon is all but broken. However, the building overall is quite well maintained. Service is very hit and miss especially in the restaurant. The place is not terrible - lower your expectations to a 2 star level and you will probably be quite happy.
by A traveller
Posted Oct. 23, 2018 on Hotels
3.5/5
by A traveller from Australia
Posted Sep. 7, 2018 on Wotif
The hotel was a great night stop over for our trip home. Staff were very friendly and helpful, room was as advertised, hot shower and soft beds were wonderful. Pool pavilion area at night looked spectacular.
by A traveller
Pleasant stay
Posted Aug. 27, 2018 on HotelsA comfortable and pleasant hotel. Rooms are away from the road and quiet. Spacious and clean rooms. Service is prompt and good. In house restaurant food is mediocre only.
by A traveller from australia
Posted Aug. 6, 2018 on Wotif
There was a very large blood stain on the bed skirt when we arrived. Whe has to ask the staff to change it. We also ordered room service and asked for no capsicum on one of the pizza. When it arrived with capsicum on the pizza the staff tried to argue it was paprika (it definitely was not) and the prices are exuberant for what you are given. The food was average at best. Will not be staying here again and has certainly given us terrible expectations of Sheraton as a company.
