Note fondée sur 456 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Yuen Leng! Thanks for being part of the Hard Rock family, we look forward to welcoming you back!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Dear Faruq, we are deeply saddened to receive your negative review. Please accept our sincere apology for your experience and not meeting some of your expectations on this occasion. We do hope you will consider staying with us again, looking forward to having the opportunity to turn this around for you.
par un voyageur
Publié le 26 août 2024 sur Expedia
Lively atmosphere at night due to the live band. Music can also be heard from the Water Park. Generally a very 'happening' hotel. Good vibes.
Room is dim. Would be better if room can be brightened as some travellers are there for meeting and at night some might need to work in the room.
Check-in & out could be at standard time (3pm & 12 noon). The hotel check-in/out time surprises me (4pm & 11am)...though this can be negotiated with the Reception.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Eunice! Thank you for the lovely compliments for our live band performance, Adventure Waterpark and property. Nevertheless, we appreciate your feedback for the room lighting, check-in and check-out times as we are striving to improve on the areas mentioned. We look forward to hosting you again!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Karmela! We’re happy to know that you enjoyed the stay in overall. We look forward to hosting you again!
par un voyageur
Family stay
Publié le 14 août 2024 sur HotelsFriendly and nice service but a bit dated
Commentaires de Gestion de l’hôtel
16 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Geraldine! We’re happy to know that you enjoyed the stay in overall, and thanks for the kind compliments for our people and service. Our stage is ready to receive you once again!
par un voyageur
Hard Rock Desaru Coast
Publié le 11 août 2024 sur HotelsVery nice hotel let down by the buffet. Cold food not nice.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show! We're incredibly grateful that you left this review, and thanks for taking the time to share your feedback for the buffet experience at Sessions. Rest assured your comments have been highlighted to the team for further improvements on the areas mentioned. We shall look forward to rocking with you again!
par un voyageur
Publié le 11 août 2024 sur Expedia
The place was full of music and very vibrant!
Commentaires de Gestion de l’hôtel
12 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Yosuke! We’re so happy to know that you enjoyed the stay in overall, and thanks for the kind compliments for our property. We look forward to another chance to serve you!
par un voyageur
Publié le 2 août 2024 sur Expedia
the grooming of the housekeeping staff can be improved. requested additional pillows for my room and when the pillows were brought over, it smelled of stale cigarettes, most likely transferred over from the housekeeping staff
Commentaires de Gestion de l’hôtel
4 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Benjamin! We’re so happy to know that you enjoyed the stay in overall, and thanks for taking the time to share your feedback for our Housekeeping. Rest assured your detailed comments are highlighted to the Housekeeping Manager for further investigation and improvement with the team. We look forward to another chance to serve you!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Their approach with warmth and smile by their frontliner and Mr Sham duty manager in making our first stay with Hard Rock Desaru memorable. Free upgrade due to not a peak season and complimentary of access to waterpark. Major love
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Farahanim! It rocks to know that your family enjoyed the stay, and we cannot thank you enough for your special compliments for Sham. Our people are truly the best asset we have, and we are indeed very proud. We shall look forward to having you as part of the Hard Rock family again!
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Thanks for the perfect score, CHONG SENG! We look forward to welcoming you back!
