Note fondée sur 449 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
the grooming of the housekeeping staff can be improved. requested additional pillows for my room and when the pillows were brought over, it smelled of stale cigarettes, most likely transferred over from the housekeeping staff
Commentaires de Gestion de l’hôtel
4 août 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Benjamin! We’re so happy to know that you enjoyed the stay in overall, and thanks for taking the time to share your feedback for our Housekeeping. Rest assured your detailed comments are highlighted to the Housekeeping Manager for further investigation and improvement with the team. We look forward to another chance to serve you!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Their approach with warmth and smile by their frontliner and Mr Sham duty manager in making our first stay with Hard Rock Desaru memorable. Free upgrade due to not a peak season and complimentary of access to waterpark. Major love
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Farahanim! It rocks to know that your family enjoyed the stay, and we cannot thank you enough for your special compliments for Sham. Our people are truly the best asset we have, and we are indeed very proud. We shall look forward to having you as part of the Hard Rock family again!
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Thanks for the perfect score, CHONG SENG! We look forward to welcoming you back!
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Even though spotted some ants in my room , it was an overall good experience at the hotel. Many selections of movies and bed was comfortable.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Rina! We’re thrilled to know that you and your little Rockstars enjoyed the stay experience with us, especially our in-room entertainment and Sleep Like a Rock bedding. Also, thanks for bringing to our attention on the ants in your room and rest assured this is highlighted to the Housekeeping Team for their action and to ensure this does not happen again. We shall look forward to serving you again soon!
par un voyageur
Publié le 12 juill. 2024 sur Expedia
overall experience is good, property is nice and 5 star hotel experience. however the water heater is inconsistent, have to leave the water running for few minutes before the hester kicks in which is not eco friendly
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Wai Mun! Lovely to know that your family enjoyed the overall stay and what we have to offer. We also appreciate your feedback on the water heater and for bringing this to our attention, this has been highlighted to the Maintenance team for further investigation. Our stage is ready to receive you once again!
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Thanks for the perfect score, Mei Ting! We can't wait to have you as our guest again!
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Jey Horng! We look forward to hosting you again soon!
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Priya! Thanks for being part of the Hard Rock family, we look forward to welcoming you back!
par un voyageur
Publié le 29 juin 2024 sur Expedia
Family hotel that ticks every box for a wonderful Holiday. Next to the water theme park, friendly staff and best thing of all, the kids club! Will surely return...
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Joshua! We’re very pleased to know that your family enjoyed the overall experience with us and thank you for your kind compliments in recognition of our property and people. We too look forward to rocking with you again!
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Hard Rock Hotel Desaru Coast, Gestion de l’hôtel
Welcome to the Show, Ahmadul Fatta! We look forward to welcoming you back soon to experience our hospitality at its best.
