Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Expedia
We had no idea what to expect as we booked last minute without doing any research nor looking at pictures. Also the name, One & Only Desaru, is somewhat non-descript, it doesn't evoke much...
This is a 5-star resort, an oasis secluded from the world, large luxurious villas, private beaches and all -- and also, I guess, from paparazzis! That kind of a place.
Top, top, top.
Will return for sure.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Marc, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Reto, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 11 août 2024 sur Expedia
We stayed two nights at One&Only Desaru Coast with our baby. The resort anticipated all our needs with a cot, changing table, sterilizer and bottle warmer. The room and food were impeccable. However, we were rather disappointed by the patchy service during breakfast. For two mornings, we had our orders forgotten. For the first morning’s order we had to ask twice before we were served. In the second breakfast our ordered dishes didn’t even come, and we gave up asking. Simple requests like baby cutlery and tissue paper took 10 minutes to arrive. For all the great service elsewhere in the resort, the breakfast service was just simply not up to standards for a resort of this calibre. All in all it could have been a perfect experience if not for the frustrating experience at breakfast.
Commentaires de Gestion de l’hôtel
17 août 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Shang Hao, Thank you for sharing your feedback regarding your recent experience at our resort. We sincerely apologize for any inconvenience caused and for falling short of your expectations in terms of our service standards. We are committed to continuously improving our service delivery and ensuring that our guest experience the true One&Only moments. We understand the importance of training and development, and we will continue to implement rigorous training programs to enhance our team's skills and knowledge. We are dedicated to providing the highest level of service to all our guests, and your feedback helps us in our ongoing efforts to refine our operations. Once again, we apologize for any inconvenience you experienced during your stay. We truly value your patronage and hope to have the opportunity to welcome you back in the future. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Fadil, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 8 juin 2024 sur Expedia
-
Commentaires de Gestion de l’hôtel
10 juin 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Kenny,Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par Jerome Pichon, Gestion de l’hôtel
Dear Adrian, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 23 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Venkatesh, Thank you for taking the time to share your wonderful review with us! Your positive feedback is a true motivation for our team. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur de Miami Beach
Publié le 20 avr. 2024 sur Expedia
Incredible service.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Jerome Pichon , Gestion de l’hôtel
Dear Adriana, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 21 mars 2024 sur Expedia
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Jerome, Gestion de l’hôtel
Dear Sarinder, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Clean and very comfortable
Commentaires de Gestion de l’hôtel
11 déc. 2023 par One&Only Desaru Coast, Gestion de l’hôtel
Dear Ryogo,Thank you very much for sharing such positive feedback on your recent stay! We look forward to welcoming you for another unforgettable getaway. Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast
