Note fondée sur 448 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Tunamaya doesn’t fall in the high end group of resorts but it sufficed. We were mostly outside doing activities like fruit farms, firefly sightseeing and ATV rides. The view and proximity to the beach is wonderful and convenient. The food at the cafe and Nelayan restaurant was first-rate. Proximity to Wood-fire restaurant is definitely a plus when my kids crave for fast-food. The front office staff were friendly and nice.
Areas to improve in:
1. Was made to wait till 3 pm before we can check-in, we came in the early morning ferry (only one ferry timing in a day). But they let us check in our bags. Next time, will drop the bags and start heading out.
2. Buffet was first-come, first-serve. Limited space in the dining area. We had no choice but to sit outside at the non-air-con area. Fans were too few and the sun shone in, it got unbearably hot.
3. Would be great if they could arrange for car rentals. We took grab/taxi everywhere we went.
Overall, desaru offered a good getaway destination if you want to miss the queues at the causeway. Apart from the minor inconveniences, I enjoyed my family time at TunaMaya.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Quiet place, seafood restaurant is next to the hotel
par un voyageur
Publié le 20 juin 2024 sur Expedia
The rooms are clean, comfortable and spacious. We booked 2 family rooms and 1 twin room and 1 of the family room is connected to the twin room which is great. For the price paid, it is value for money.
One area that can be improved on is the breakfast which some food items are placed outdoors which tend to attract flies. Will suggest to include milo as a breakfast hot drink option noting that the resort has many families with kids.
par un voyageur
Publié le 20 juin 2024 sur Expedia
The exterior of the hotel looks very run down.But the good thing is the room still looks pretty decent.We stay there for 2 nights and my son love the swimming pool so much.Nothing much to complain about with the price.
par un voyageur
Publié le 16 juin 2024 sur Expedia
Overall okay but for using iron very limited.
par un voyageur
Publié le 16 juin 2024 sur Hotels
par un voyageur
Publié le 30 mai 2024 sur Expedia
Good value for money. Rooms were clean and big. Limited dining options on the property.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Tunamaya Desaru, Gestion de l’hôtel
Dear Warren,Thank you for your review! We're delighted to hear that you found good value for money and enjoyed our clean and spacious rooms. We apologize for the limited dining options on the property. Your feedback is appreciated, and we will work on improving our dining offerings. We look forward to welcoming you back for another great stay!Best regards,Marketing & Communication DeptTunamaya Desaru
par un voyageur
Average stay
Publié le 23 mai 2024 sur HotelsStayed for one night. Arrive late at night. Parking is pretty far, full of mud due to rain and poorly lit. Room was average. When I arrived, the lift was under maintenence. Could be used to go up but need to use the stairs to go down. Definitely could be improved.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Tunamaya Desaru, Gestion de l’hôtel
Dear Ahmad Fadhil,Thank you for your feedback. We apologize for the inconvenience you experienced with the parking situation, room condition, and lift maintenance during your stay. Your comments are valuable, and we will work to improve these aspects to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Marketing & Communication DeptTunamaya Desaru
par un voyageur
Value for money
Publié le 19 mai 2024 sur HotelsValue for money. Room looks like it has been recently renovated. Cleanliness can be improved in the toilet and balcony area.
On the whole, it was a comfortable stay. Breakfast was good enough. Beach was clean. Will be back to stay again!
Commentaires de Gestion de l’hôtel
6 juin 2024 par Tunamaya Desaru, Gestion de l’hôtel
Dear Valued Guest,Thank you for your review! We're pleased to hear that you found value for money and enjoyed our recently renovated rooms. We apologize for any cleanliness issues in the toilet and balcony area but are glad to know you had a comfortable stay overall. It's great to hear that you enjoyed the breakfast and the clean beach. We look forward to welcoming you back for another enjoyable stay!Best regards,Marketing & Communication DeptTunamaya Desaru
