Note fondée sur 450 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Hotels
par un voyageur
DeepR
Publié le 11 août 2024 sur HotelsPlease do not book ! This property is very old and no efforts have been put in to maintain it. Everything is broken and dirty. Rooms stink so bad. There are cockroaches in bathroom and toilet back flushes. Upon arrival at 4pm, they checked us in but they said room is not yet ready so we can’t give you the key yet as well as we can’t even confirm when the room will be ready. We had our 3 years old with us but reception was not able to make any efforts to get us a room. Their check in time is 3pm and we are talking about this terrible service when we were already one hour past check in time. With this initial experience on service as well as very dated and stinky ambiance, we requested them to cancel our booking so we can go some place else. They refused to consider our request but said “you can go some place else but we will not be able to refund your money”. Please do not book with them as property is so dated that management has even given up on how much they can fix. So feedback doesn’t bother them.
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Tunamaya doesn’t fall in the high end group of resorts but it sufficed. We were mostly outside doing activities like fruit farms, firefly sightseeing and ATV rides. The view and proximity to the beach is wonderful and convenient. The food at the cafe and Nelayan restaurant was first-rate. Proximity to Wood-fire restaurant is definitely a plus when my kids crave for fast-food. The front office staff were friendly and nice.
Areas to improve in:
1. Was made to wait till 3 pm before we can check-in, we came in the early morning ferry (only one ferry timing in a day). But they let us check in our bags. Next time, will drop the bags and start heading out.
2. Buffet was first-come, first-serve. Limited space in the dining area. We had no choice but to sit outside at the non-air-con area. Fans were too few and the sun shone in, it got unbearably hot.
3. Would be great if they could arrange for car rentals. We took grab/taxi everywhere we went.
Overall, desaru offered a good getaway destination if you want to miss the queues at the causeway. Apart from the minor inconveniences, I enjoyed my family time at TunaMaya.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Quiet place, seafood restaurant is next to the hotel
par un voyageur
Publié le 20 juin 2024 sur Expedia
The rooms are clean, comfortable and spacious. We booked 2 family rooms and 1 twin room and 1 of the family room is connected to the twin room which is great. For the price paid, it is value for money.
One area that can be improved on is the breakfast which some food items are placed outdoors which tend to attract flies. Will suggest to include milo as a breakfast hot drink option noting that the resort has many families with kids.
par un voyageur
Publié le 20 juin 2024 sur Expedia
The exterior of the hotel looks very run down.But the good thing is the room still looks pretty decent.We stay there for 2 nights and my son love the swimming pool so much.Nothing much to complain about with the price.
par un voyageur
Publié le 16 juin 2024 sur Expedia
Overall okay but for using iron very limited.
par un voyageur
Publié le 16 juin 2024 sur Hotels
par un voyageur
Publié le 30 mai 2024 sur Expedia
Good value for money. Rooms were clean and big. Limited dining options on the property.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Tunamaya Desaru, Gestion de l’hôtel
Dear Warren,Thank you for your review! We're delighted to hear that you found good value for money and enjoyed our clean and spacious rooms. We apologize for the limited dining options on the property. Your feedback is appreciated, and we will work on improving our dining offerings. We look forward to welcoming you back for another great stay!Best regards,Marketing & Communication DeptTunamaya Desaru
