Note fondée sur 147 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par kevin de Paris
triste réalité
Publié le 9 janv. 2015 sur HotelsLes photos ne reflètent pas la réalité : quelle déception en entrant dans la chambre. Aucune isolation phonique, les installations clim et salle de bain sont vétustes. Les draps sentent mauvais. L'emplacement de l’hôtel reste bon.
A éviter.
Commentaires de Gestion de l’hôtel
7 nov. 2015 par Firanto, Gestion de l’hôtel
Nos honorables invités,
Merci pour vos commentaires sur notre hôtel, des excuses pour tout inconvénient qui a eu lieu au cours de son séjour chez nous. Ce sera une bonne entrée pour nous gérons le mieux à l'avenir.
Nos salutation
par un voyageur
Publié le 22 déc. 2023 sur Hotels
par un voyageur
Nice rooms and pool but language barrier
Publié le 2 mai 2023 sur HotelsThe rooms were very clean and comfortable. This is the first hotel however where someone at the front desk did not speak English. There was someone else who did speak English but for some reason the non English speaker always helped us. We had to go back to the desk to ask where the gym and pool were and what time breakfast was which are usually explained at check in. We went back to ask about getting a tour or driver to see kawah putih. She told us they did not have this. We went next door to the other hotel and they happily helped us. Turns out this is the sister hotel, same owner and they booked us the ride with the same poster hanging in the lobby at our hotel, which we were told were only for the airport. It was sad that the other hotel was more helpful, they even had access to our room information so clearly our own hotel could have helped but maybe the language barrier prevented us getting helped. No big deal if someone doesnt speak English but we wished she asked an English speaker to help us
Commentaires de Gestion de l’hôtel
7 mai 2023 par Nanang Hermawan , Gestion de l’hôtel
Dear Dillon Mr,Warmest greetings …Thanks for leaving us such a review During stay with us. Thank you for your review. I’m sorry to hear you had such a frustrating experience about our serice, but I really appreciate you bringing this issue to my attention.So thanks for your kind words and we look forward to seeing you again.Best Regards,Nanang HHotel Manager
par un voyageur
Great staff
Publié le 3 févr. 2023 sur Hotelsthe front desk staff was great. very friendy, suggest things to see, places to go, places to eat.
any questions i had about languge were answered with explanation to help me understand. really a great staff. really nice to stay where you are treated so well. Meuni ramah pisan stafnya, hatur nuhun sadayana.
Commentaires de Gestion de l’hôtel
8 févr. 2023 par Nanang Hermawan, Gestion de l’hôtel
Dear Thomas Mr,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Nanang H - favehotel Premier Cihampelas
par un voyageur
Publié le 25 août 2022 sur Expedia
Staff were friendly helpful plenty of places to shop or eat near by
par un voyageur
Near to cihampalis walk n good staff
Publié le 3 janv. 2020 sur HotelsAmazing
par un voyageur
Publié le 15 oct. 2019 sur Expedia
There isn't any small refrigerator , no tissue box, shower cap , hair dryer, and even never check whether the toilet roll and shower gel are depleted
par un voyageur
Publié le 17 juill. 2019 sur Expedia
Near Cihampelas walk.
The property is ageing, need refurbish
par un voyageur
Publié le 6 juin 2019 sur Expedia
par un voyageur
Publié le 18 mars 2019 sur Expedia
