Ratings based on 2,139 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024
Comment from Hotel Management
Sep. 30, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your review, we apologize your stay with us did meet your expectations. We hope you reached out to our helpful front desk team for assistance.
by A traveller
Posted Sep. 28, 2024
We were given a room on first floor which is like half a staircase down. No AC. Just a little fan.
Then there was no warm water the whole morning. Staff did not act like they were too sorry.
Comment from Hotel Management
Sep. 30, 2024 by The Caribou Lodge & Spa guest services team, Hotel Management
Thank you for your feedback Debora. We apologize for the issues you experienced during your stay. We appreciate your patience and understanding while we worked to repair our systems after the storm and power outage that impacted the town.
by A traveller from HAZELWOOD
Posted Sep. 13, 2024
Comment from Hotel Management
Sep. 23, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your kind review.
by A traveller
Posted Aug. 23, 2024 on Expedia
well done lobby , nice, peaceful, quite , romatic.
Comment from Hotel Management
Aug. 26, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you Hassan, we are pleased to hear your enjoyed your stay.
by A traveller
Posted Aug. 22, 2024 on Expedia
comfortable lobby. Parking was bad for taller SUV, got a lucky spot outside. Food was bland. No help for bags as staff catered to the tour busses.
Comment from Hotel Management
Aug. 26, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your detailed review. We can assist with baggage in the summer months, please just inquire with the front desk team.
by A traveller
Posted Aug. 22, 2024 on Expedia
Service was awesome, but the location was the biggest part of the price.
The room could use updating and there weren't many complimentary services, I.E. breakfast or laundry even though the promotions stated it as such.
Comment from Hotel Management
Aug. 26, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your detailed review. We do have laundry facilities on property and The Keg restaurant serves breakfast daily.
by A traveller
Posted Aug. 21, 2024 on Expedia
Over priced hotel , outdated decor. Kind of clean.very basic. we checked out and My wife forgot her bathing suit in the room, then We called the next day, and they said they couldn’t find it housekeeping threw it out. but we know she left it in the bathroom hanging behind the door. That is poor service.
Comment from Hotel Management
Aug. 26, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your review. We do our very best to locate items that may be left behind. In this case we searched the room and even contacted our commercial laundry to try and find your bathing suit but to no avail. We hope it was found when you arrived home.
by A traveller
Posted Aug. 20, 2024 on Hotels
Stayed 3 night at the hotel. No complaints. Just a walking distance to everything. I highly recommend this hotel.5/5
Comment from Hotel Management
Aug. 26, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your kind review and we hope to welcome you back again soon.
by A traveller
Disappointed stay for romantic weekend
Posted Aug. 19, 2024 on HotelsHotel is outdated. Specifically booked room for the jetted tub, jets didn’t work. No a/c in room, WiFi barely worked, pool was out of service for part of stay, poor lighting throughout, bathroom setup just not functional. Staff was the most positive part of the stay. Wouldn’t consider staying here again for the cost spent.
Comment from Hotel Management
Aug. 26, 2024 by The Caribou Lodge & Spa guest experience team, Hotel Management
Thank you for your review and kind words about our staff. We have sent you a personal message to follow up.
by A traveller from PEARLAND
Posted Aug. 19, 2024 on Expedia
Nice place to stay in Banff
Comment from Hotel Management
Aug. 19, 2024 by The Caribou Lodge & Spa guest services team, Hotel Management
Thank you for your review and choosing The Caribou Lodge for your mountain getaway.
