Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Matelas et oreillers pas très confortable ... Pas de frigo ni café dans la chambre :(
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Julie,Hello from Moxy and thank you for the great score of 4/5.We will look into options to make your stay better for future and earn a 5/5.We have fridges and yeti coolers available on request and have the complimentary coffee in the lobby.(6 am to 11a.m).We will look for all great ideas to do all we can to bring more smiles on our worthy Moxy guests faces :)
par un voyageur
Publié le 3 août 2024 sur Expedia
Brand new hotel with nice outside seating, dining, hot tub. The rooms were a little strange decor with no amenities in the room, but clean and comfortable.
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Thanks Attila The core of 4/5 is magically motivating :)Moxy is surely a unique Marriott brand and we are happy to know that you overall loved the uniqueness.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Where do I start with this place. As a frequent traveler to Banff and surrounding areas this is one of the worst spots to check in. The staff was terrible. Not friendly not helpful. For $670.00 a night ?!? The photos make it look decent until you step inside. The rooms don't even have a mini fridge, the hallways don't even have ice machines. They don't even offer any type of room service for 700.00 a night ?!? You got to be kidding me. To top it off myself and my kids got pink eye after staying here. The parking is horrendous they don't even have enough parking for all the guests ! Cheap and cheesy. For what you pay I’d rather go to the Fairmount. This place is not the place to stay. Only nice thing is the lobby smells nice. Beware folks. This is not the place. Trust me. NEXT!
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Ryan,Thanks for your feedback.It seems it was your first Moxy experience.As compared to other brands in Marriott portfolio, Moxy sure is very distinct and unique.The rates in this market as you would know are demand based and in high season, even the smallest motels/ hotels are priced as per the market.Sad to know that the unique Moxy is not the concept that matched your expectations.We thank you for your review,
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Ke yi,Thanks for your amazing 4 out of 5 rating.It brought us smiles and determination to continue doing the best for our valued guests like you.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Moxy Crew,Banff, Gestion de l’hôtel
Dear Tanya,Looks like we missed hitting some marks on your list of expectations. Would love to hear more to see what we can do to improve for future stays. Please do not hesitate to contact us.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Jadon,Thanks for your 5/5.Its very encouraging to know we were able to live unto your expectations and deliver a great unique hospitality experience,cheers!
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Moxy,Banff, Gestion de l’hôtel
Thanks for your review, Zach. Please feel free to reach out to us for any further feedback/assistance.Cheers and best!
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Amazing property
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Inder- Welcome Crew Captain , Gestion de l’hôtel
Thank you so much for the fabulous 5-star review! We're thrilled to hear you enjoyed your stay at our amazing property. Your kind words mean the world to us. We can't wait to welcome you back for another fantastic experience in the beautiful Rocky Mountains!Stay fabulous,InderWelcome Crew Captain
