Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Matelas et oreillers pas très confortable ... Pas de frigo ni café dans la chambre :(
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Julie,Hello from Moxy and thank you for the great score of 4/5.We will look into options to make your stay better for future and earn a 5/5.We have fridges and yeti coolers available on request and have the complimentary coffee in the lobby.(6 am to 11a.m).We will look for all great ideas to do all we can to bring more smiles on our worthy Moxy guests faces :)
par un voyageur de San Diego
Publié le 19 août 2024 sur Expedia
This Marriott property is pretty basic. If you aren't planning on being in your room too much this might be ok for you. The guest service was good, the location was centrally located. Everyone was very helpful.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Moxy Crew,Banff, Gestion de l’hôtel
Hi Alan,Appreciate your feedback!Moxy is all about basic guest rooms where you get all you need and nothing you don't and huge fun living social spaces with something going to add to that amazing experience.Happy to know that you had a good stay overall and that the crew took good care of.
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice place to stay in
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Moxy Crew,Banff, Gestion de l’hôtel
Hello Huudu,Thanks for your love and support. Sounds like this bond will be long-term yay!Can't wait to welcome you back.
par un voyageur
Publié le 17 août 2024 sur Expedia
Nice and clean hotel , love the decor. Helpful staff
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Moxy Crew,Banff, Gestion de l’hôtel
Hi Niamat,The 5/5 is a very thrilling score. Happy to know that you found the Moxy, Banff to be nice and clean and that the magical unique decor caught your eye.The crew at Moxy, Banff sends a big thank you for the appreciation and recognition.See you again soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
Fresh look - indifferent staff
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Moxy Crew,Banff, Gestion de l’hôtel
Dear Steven,Thanks for your feedback. Sorry to know that the crew did not live up to your expectations. Would love to know more to work on any area of improvement. Please don't hesitate to contact us with details.
par un voyageur
Publié le 11 août 2024 sur Expedia
I didn’t get the room what I booked , why? Staff said Expedia oversold the rooms. What is my fault. I should get the full refund.
Commentaires de Gestion de l’hôtel
11 août 2024 par Moxy,Banff, Gestion de l’hôtel
Hello Harvinder,Thanks for your feedback and sorry to hear that the welcome team had to move you from a standard room with one bed to two beds. Although the booking was prepaid advance/nonrefundable but still if you had decided to cancel the stay, we could have looked into the option of the complete refund that you are expecting. We would love to upgrade you on your next visit based on availability.Thanks and best
par un voyageur
Publié le 3 août 2024 sur Expedia
Brand new hotel with nice outside seating, dining, hot tub. The rooms were a little strange decor with no amenities in the room, but clean and comfortable.
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Thanks Attila The core of 4/5 is magically motivating :)Moxy is surely a unique Marriott brand and we are happy to know that you overall loved the uniqueness.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Where do I start with this place. As a frequent traveler to Banff and surrounding areas this is one of the worst spots to check in. The staff was terrible. Not friendly not helpful. For $670.00 a night ?!? The photos make it look decent until you step inside. The rooms don't even have a mini fridge, the hallways don't even have ice machines. They don't even offer any type of room service for 700.00 a night ?!? You got to be kidding me. To top it off myself and my kids got pink eye after staying here. The parking is horrendous they don't even have enough parking for all the guests ! Cheap and cheesy. For what you pay I’d rather go to the Fairmount. This place is not the place to stay. Only nice thing is the lobby smells nice. Beware folks. This is not the place. Trust me. NEXT!
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Ryan,Thanks for your feedback.It seems it was your first Moxy experience.As compared to other brands in Marriott portfolio, Moxy sure is very distinct and unique.The rates in this market as you would know are demand based and in high season, even the smallest motels/ hotels are priced as per the market.Sad to know that the unique Moxy is not the concept that matched your expectations.We thank you for your review,
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Moxy,Banff, Gestion de l’hôtel
Dear Ke yi,Thanks for your amazing 4 out of 5 rating.It brought us smiles and determination to continue doing the best for our valued guests like you.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Moxy Crew,Banff, Gestion de l’hôtel
Dear Tanya,Looks like we missed hitting some marks on your list of expectations. Would love to hear more to see what we can do to improve for future stays. Please do not hesitate to contact us.
