Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Geoffrey,Thank you for visiting Banyan Tree Bangkok recently and for leaving a positive rating. We are delighted to know that you have enjoyed your experience with us.We do hope to welcome you back again in the near future.With Best Wishes Nopparat Aumpa General Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Khun Fatima Zohra,Thank you very much for staying at Banyan Tree Bangkok and reviewing your experience for us.My team and I regret to hear about the inconvenience you encountered. With a lack of personal information, we were however unable to locate your reservation and look into the areas of your concerns. We would appreciate if you could kindly share your resevation details with us via email so that we can conduct a thorough review of your recent experience for our continuing improvement process.Ultimately, our hope is that this one stay will not completely mar your whole perception of the hotel and that we will be given renewed opportunities in the future to welcome you back to prove that we are worthy of your patronage. With best regards,Nopparat AumpaSAVP / General Manager
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Leonard,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Dylan,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
par un voyageur de SEQUEDIN
Publié le 7 avr. 2024 sur Expedia
Un peu déçu pour toute les prestations de la chambre, pour un 5 étoiles, une douche très compliquée à manipuler pour avoir soit de l’eau chaude ou froide, pas de pression, une chasse d’eau qui a beaucoup de difficultés à évacuer,
Restaurant qui ferme à 20 h ?
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Khun Isabelle,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is crucial to us, and we're committed to resolving these issues promptly. Please accept our apologies for the inconvenience caused.We're actively working to address the concerns you've raised about the shower, water pressure, flush, and restaurant hours. Your comments will help us improve our services.If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out.With best regards,Nopparat AumpaSAVP / General Manager
par un voyageur de Sevres
Publié le 11 mars 2024 sur Expedia
Room not ready for check in, mistake (one night forgotten) at checkout
Commentaires de Gestion de l’hôtel
18 mars 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Khun Mikael,My team and I highly appreciate you choosing the hospitality of Banyan Tree Bangkok and taking the time to share your recent experience with us.It is very important for us to consistently provide intuitive exceptional services. We are truly sorry to hear about the inconveniences you encountered, particularly from the check-in and check-out experiences. I will convey your comment to our Interim Director of Rooms. Please rest assured that refresher trainings will be underway to ensure the service standards of Banyan Tree are properly maintained. We do value and take our guests’ feedback seriously as we are committed to maintaining our brand standards and enhancing our guest experience. Ultimately, our hope is that we will have renewed opportunities to welcome you back to show you our renowned hospitality when you visit us again next time.With best regards, Nopparat AumpaSAVP / General Manager
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Good hotel, I would definitely stay again!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Eric,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
par un voyageur
Publié le 31 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear bruno,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
par un voyageur
Publié le 24 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear xavier,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
par un voyageur
Publié le 22 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Nopparat Aumpa General Manager, Gestion de l’hôtel
Dear Marc-Olivier,Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Bangkok. With best regards, Nopparat Aumpa General Manager
