Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by John, Hotel Management
Thanks BerkeleyRegardsJohn NeutzeGeneral Manager
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by John, Hotel Management
Thanks ArleneRegardsJohn NeutzeGeneral Manager
by A traveller
Posted Mar. 17, 2024 on Expedia
This was one of the best stays I've ever had and we highly enjoyed ourselves. It was fast check-in and out, easy to access transportation, conveniently located right next door to 7-11 and other restaurants and massage places. There were 2 restaurants in the hotel and the facilities were great! Love the apartment style rooms and the washer/dryer were SOOO helpful during our stay. I highly recommend for a nice, affordable option. The General Manager of the hotel restaurant and the staff were absolutely amazing as well!!! LOVE LOVE LOVE IT!!! HIGHLY RECOMMEND!!!
Comment from Hotel Management
Mar. 17, 2024 by John, Hotel Management
Hi Rachel Your review and comments have made me very happy on a Sunday! I am delighted that you loved the stay so much. I know that the resort style of the hotel makes for a very relaxing stay but as you mentioned it is our amazing staff that really sets our hotel apart from most. We loved having you stay and hope that we can welcome you back on a future occasion. Kind RegardsJohn NeutzeGeneral Manager
by A traveller
Posted Mar. 11, 2024 on Expedia
Highly recommended for stay with families at this residence.
One area to improve is lack of shuttle bus access to public transport like BTS station only can hire taxi service to move around as its a bit far from prime locations.
Comment from Hotel Management
Mar. 17, 2024 by John, Hotel Management
Hi Cho OoThanks for staying recently and I am delighted that you enjoyed your stay, I am sorry that you seem to now know about our complimentary shuttle service 6 times daily. Destinations include Bus Rapid Transport (BRT) and Skytrain (BTS) stations, Sathon Central Pier where you can catch a boat up the river to the Grand Palace and other river attractions. We also provide one service to Emporium Shopping Center on Sukhumvit Rd. I hope that this information will be helpful for you next time you stay Kind RegardsJohn NeutzeGeneral Manager
by A traveller
Posted Feb. 28, 2024 on Expedia
Very nice places defined recomend clean fun
Comment from Hotel Management
Mar. 4, 2024 by John, Hotel Management
Hi JonathonThank you for your recommendation. Warm regardsJohn NeutzeGeneral Manager
by A traveller
5*
Posted Feb. 19, 2024 on HotelsExcellent
Comment from Hotel Management
Feb. 20, 2024 by Chai, Executive Assistant Manager-Rooms, Hotel Management
HI, Jonathan. We are highly appreciated with your remarkable feedback. Thank you very much and we can't wait to welcome you again at Chatrium Residence Sathon Bangkok. Remarkably yours.
by A traveller
Perfect except breakfast area too small
Posted Feb. 19, 2024 on HotelsGreat place, very spacious rooms and A1 pool/facilities. My only issue is breakfast. The area for serving and sitting is way too small for the number of guests. So while the selection is great it's actually quite stressful navigating so many people in a confined area.
Comment from Hotel Management
Feb. 19, 2024 by Chai, Executive Assistant Manager-Rooms, Hotel Management
Hi Suzanne, thank you for taking the time to provide an outstanding review, and that you have enjoyed our hotel especially, accommodation and facilities, besides the scrumptious breakfast. Your opinion is valued greatly, and it helps us maintain an excellent standard of service. We are sorry about the inconvenience at breakfast, we will collaborate closely with the restaurant team to come up with a proactive plan for rush hours at the restaurant. Your kind observation is appreciated and hope to see you again.
by A traveller
Posted Feb. 13, 2024 on Expedia
Cheap and cheerful
Comment from Hotel Management
Feb. 19, 2024 by Chai, Executive Assistant Manager-Rooms, Hotel Management
Thank you so much, " nicholas” for taking the time to share your first-rate experience. We take pride in knowing that our customers were very happy, and we can’t wait to have you back.
by A traveller
Posted Jan. 28, 2024 on Expedia
They charged m for the room tho I tried to cancel 3 months in advance !! Don't book with this hotel ... they don't work with you at all
Comment from Hotel Management
Jan. 31, 2024 by John, Hotel Management
Dear CoryThank you for choosing to stay with us. According to the information I have is that you emailed the hotel on 11th January, 2 weeks before arrival and the reservations team advised you that you need to request any changes from Expedia. Note that we cannot confirm any changes direct to you. They did not say that we would not amend. We would normally allow a change to a booking even if booked at a non-refundable rate as long as the number of nights is the same.I am not aware we received any further request to change. I apologize for any miscommunication. Kind regards,John NeutzeGeneral Manager
by A traveller
Posted Jan. 24, 2024 on Expedia
Not well received when we arrived. After being up for 33 hours. Just wanted a bottle of water at check in and told us no and there is water in the room. Tried saying we only had one room reserved and that our king rooms were taken. Told the girl I emailed them 4 times confirming our late arrival and they confirmed back all was good. Then she freed up the rooms. Nothing special except for the buffet and those staff were amazing.
Comment from Hotel Management
Jan. 24, 2024 by John, Hotel Management
Dear AnnetteThank you for staying recently and I apologize for the less than welcome experience on arrival. We do not currently have any water available at the front desk, so they were right in saying that in the rooms we not only provide water but also an array of juices and soft drinks in our complimentary mini-bar on arrival. But having received your comment, in the future we will have some water available when guests ask. I will also investigate what happened with the bed requests so that it does not happen in the future. Thank you for sharing the comments and already we have made some change as result. I am happy you enjoyed the buffet breakfast and the great service provided by the team. Once again I apologize for falling short in your arrival experience. Kind regardsJohn NeutzeGeneral Manager
