Note fondée sur 952 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
86 % des clients le recommandent
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par Jay Sudhakaran, General Manager, Gestion de l’hôtel
Dear BERTRAND,Thank you for your great score! We hope to welcome you back again soon.
5 sur 5
par un voyageur

Génial!

Publié le 16 mai 2024 sur Hotels
Notre 2ème séjour dans cet hôtel qui est toujours aussi incroyable. Personnel aux petits soins, propre, bien situé. La piscine sur le rooftop est superbe. Nous reviendrons! N’hésitez pas à prendre une chambre avec le service exécutif!
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Jay Sudhakaran, General Manager, Gestion de l’hôtel
Dear Michel,Thank you for returning to our hotel and for sharing such positive feedback! We’re delighted to hear that your second stay was just as incredible as the first. It’s great to know that our caring staff, cleanliness, location, and the rooftop pool continue to impress you. We appreciate your recommendation to take a room with executive service and look forward to welcoming you back for another superb stay!
5 sur 5
par un voyageur

Parfait

Publié le 3 mai 2024 sur Hotels
Séjour parfait en tout point accueil servies petit déjeuner parfait avec pleins de saveur et d’horizons culinaires. Un petit détails dommage qu’il ne s’agisse pas d’un vrai jus d’orange presser et qu’il n’y ai pas d’eau pétillante au petit déjeuner.
Commentaires de Gestion de l’hôtel
5 mai 2024 par Guest Relations Team, Gestion de l’hôtel
Dear Jean Michel,We're delighted to hear that your stay was perfect in every way! It's wonderful to know that you enjoyed a warm welcome and were served a delicious breakfast with plenty of flavors and culinary delights. We appreciate your feedback regarding the orange juice not being freshly squeezed and the absence of sparkling water for breakfast. We're constantly striving to improve, and your comments will be taken into consideration as we continue to enhance our offerings. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your experience with us is exceptional.
5 sur 5
par un voyageur de TROIS-RIVIÈRES

Publié le 7 déc. 2022 sur Expedia
Bon rapport qualité prix . Propre et bien situé .
4 sur 5
par un voyageur

Mouai

Publié le 18 déc. 2019 sur Hotels
Un peu décevant. Service d'étage pas très réactif. Point positif le rooftop malgré les prix un peu abusés
Commentaires de Gestion de l’hôtel
20 déc. 2019 par Palida Choonukulpong, Gestion de l’hôtel
Dear valued guest, Thank you for staying at Mövenpick Hotel Sukhumvit 15, Bangkok and for taking the time to share your experience with us. we are truly pleased to hear that our facilities, staff and overall were able to provide the service that met your expectations. We are noted your comments and we will be shared with the department concerned to review and improve overall. Your comments were really appreciated and will help us to improve the standard of facilities and services to meet guest satisfaction. Hope that on your next trip to Bangkok, you give us another chance to redeem ourselves and prove to you that your recent experience was not in line with our standards. Best regards, Palida Choonukulpong Communications Manager
5 sur 5
par un voyageur

Publié le 30 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2019 par Palida Choonukulpong, Gestion de l’hôtel
Dear Pascal, Thank you for staying at Mövenpick Hotel Sukhumvit 15, Bangkok and for taking the time to share your experience with us. we are truly pleased to hear that our hotel was able to provide the service that met your expectations. Thank you again and we hope to have another opportunity of welcoming you back in near future. Best regards, Palida Choonukulpong Communications Manager
5 sur 5
par un voyageur de france

Bon séjour

Publié le 24 févr. 2019 sur Hotels
Habitués aux Mövenpick dans différents pays, tout était parfait bien situé personnel à l'écoutes ras Seul bémol dans notre couloir une forte odeur de colle très forte ou peinture qui nous a beaucoup dérangé, à éviter en plein e saison.
Commentaires de Gestion de l’hôtel
25 févr. 2019 par Palida Choonukulpong, Gestion de l’hôtel
Dear valued guest, Thank you for staying at Mövenpick Hotel Sukhumvit 15, Bangkok and for taking the time to share your experience with us. We are truly pleased to hear that our staff and location (with complimentary Tuk Tuk shuttle service to Terminal 21 shopping mall, BTS skytrain, MRT sbuway and shuttle van to Soi Nana) were able to provide the service that met your expectations. We are noted your comments about smell and we will be shared with the department concerned to review and improve overall. Your comments were really appreciated and will help us to improve the standard of facilities and services to meet guest satisfaction. We hope to have another opportunity of welcoming you back in near future. Best regards, Palida Choonukulpong Communications Manager
1 sur 5
par un voyageur

Publié le 28 janv. 2019 sur Expedia
HOTEL TRES DECEVANT CHAMBRES DE LUXES SUR PARKING PERSONNEL PEU AIMABLE MENAGE DOUTEUX AINSI QUE LES SERVIETTES DE TOILETTES
Commentaires de Gestion de l’hôtel
31 janv. 2019 par Palida Choonukulpong, Gestion de l’hôtel
Dear valued guest, Thank you for choosing to stay at Mövenpick Hotel Sukhumvit 15, Bangkok and please accept our apologies for not reaching your expectations. We are noted your comments and we will be shared with the department concerned to review overall. Your comments are really appreciated and will help us to improve the standard of facilities and services to meet guest satisfaction. Hope that on your next trip to Bangkok, you give us another chance to redeem ourselves and prove to you that your recent experience was not in line with our standards. Best regards, Palida Choonukulpong Communications Manager
2 sur 5
par un voyageur

Chambre sale, personnel inefficace

Publié le 20 janv. 2019 sur Hotels
Chambre sale, avec une sorte de « crotte de nez «  collé sur le rideau. J’ai demandé 2 fois qu’ils nettoient la chambre, mais rien n’a été fait. Quand je me suis énervé, ils ont juste nettoyé la crotte de nez dans la chambre à 250.- chf la nuit. Sinon on à aussi trouvé les 2 brosses à dents mis à disposition par l’hotél déballés et déjà utilisés. Impensable et impardonnable pour un hôtel 5 étoiles. J’avais déjà séjourné dans cet hôtel qui est plutôt agréable, mais le manque d’hygiène et impardonnable.
Commentaires de Gestion de l’hôtel
23 janv. 2019 par Palida Choonukulpong, Gestion de l’hôtel
Dear Laurent, Thank you for staying at Mövenpick Hotel Sukhumvit 15, Bangkok and for taking the time to share your experience with us. We are always keen on hearing about the aspects you liked and the areas you feel we should improve upon. We are very sorry to hear that you had a less than pleasant experience you had with our cleanliness. We have reported the issue to the related departments for further investigation. Please be rest-assured that we take this matter very seriously as assuring our guests' happiness during their stay is our ultimate goal. Hope that on your next trip to Bangkok, you give us another chance to redeem ourselves and prove to you that your recent experience was not in line with our usual high standards. Should you have any further comments or suggestions regarding the hotel I will be at your service. Best regards, Palida Choonukulpong Communications Manager
4 sur 5
par un voyageur

Séjour agréable

Publié le 13 janv. 2019 sur Hotels
Grosse structure Personnel efficace et poli Chambre vieillissante mais très correcte Le shuttle gratuit est un veritable atout
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Palida Choonukulpong, Gestion de l’hôtel
Dear OLIVIER, Thank you so much for taking your precious time to post such a wonderful comment regarding your recent stay with us. I am glad to hear you enjoyed your stay at the Mövenpick Hotel Sukhumvit 15 Bangkok. Your comment cannot be more perfect, and we are truly pleased to hear that our facilities, staff and Tuk Tuk (complimentary shuttle service to Terminal 21 shopping mall, BTS skytrain, MRT subway) were able to provide the service that met your expectations. Thank you again for your kind words, and we hope to have another opportunity of welcoming you back in near future. Should you require assistance with your booking please feel free to reach out to me directly. Best regards, Palida Choonukulpong Communications Manager
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