Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,3 Service et personnel
2,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2021 sur Hotels
Très bruyant machine a laver le linge à 5heure du matin à côté de la chambre
par un voyageur
Publié le 16 juill. 2023 sur Expedia
par un voyageur
Publié le 15 févr. 2023 sur Hotels
par un voyageur
Publié le 22 sept. 2019 sur Expedia
par un voyageur de Bangkok
Publié le 5 juill. 2019 sur Expedia
พึ่งเคยมาพักครั้งแรก ที่นอนนุ่มมาก นอนสบาย ห้องสะอาด บริการประทับใจ โดยรวมดีมาก มีโอกาสจะกลับมาพักอีกแน่นอน แต่เสียดายไม่มีอ่างอาบน้ำ
par un voyageur
매우 만족스런 호스텔입니다
Publié le 22 mars 2019 sur Hotels호스텔이 매우 깔끔하고 편하게 잘 쉬고 왔습니다. 다음에 다시 이용하고 싶은 호스텔 이었습니다
par un voyageur
Bad service
Publié le 2 juin 2018 sur HotelsBad serviced. Booked a deluxe room but when check in the staff said no booking and rooms were full. So i have to stayed the standard room which looked like a dormitory room. They said will return me money but in the morning they gave only 50 baht back. Staffs are terrible and bad manner.
Commentaires de Gestion de l’hôtel
25 juin 2018 par Thana Residence, Gestion de l’hôtel
Dear valued customer,
First of all, Thank you for your comment.
Refer to your stayed with us in June1,2018 , we would like to clarified that..
1. We just received booking email from Hotels.com in June2, 2018 at 9.00 am (you book in June1,2018). Therefore, we did not know your booking before and did not reserve the room for you.
2. According to check-in condition that show on the website, check-in time is 2.00-8.00 pm. only and if customer would like to late check-in, customer have to inform the hotel first. but you were not and came to check in at 0.30 am in June2, 2018 that means you were late check in.
3. According to our price rate of our hotel, There are 2 types of room that are
1. Deluxe room (890THB)
2. Standard room (850THB)
And the room that you booked is Deluxe room type, but in that day the rooms were full, so our staff provided you to stay in standard room instead and return your money back for 50 THB for the different room type (Actually the differentiate of price between 2 types of room is only 40 THB)
However, we have to sorry for your inconvenience and we promise to improve our service to be better than ever.
Thank you for your understanding.
Thana Residence Team
