4/10 Poor
Verified traveller
Business traveller
16 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel looks good but experience not so good
Arrived just too late to order food so ordered on just eat. When it was delivered, the owner (Male) happened to be near the entrance when i went down stairs to collect. He immediately stated that i wasnt allowed to eat in my room and that i would have to eat downstairs with everyone else which i definitely didnt want to do. I ended up pleading with him to let me eat in my room stating that id been on the road from 8am that morning and it was now 8.30 at night and i was shattered and far from feeling sociable. I even said id eat on the floor so not to get anything on the bed sheets. He eventually gave in and asked what room i was in, presumably so he could check it personally in the morning. He insinuated if there were any stains on the bed sheets or anywhere else, i would be charged but by this time i just agreed as all i wanted to do was get to my room and eat my long awaited dinner.
To add to this, i had to phone down to ask to put the heating on as radiators were stone cold, ridiculous as we were in the middle of winter! To be fair, the lady was helpful and polite, especially compared to her male colleague who'd to be honest, made me feel very uncomfortable.
There were Christmas parties going on down stairs, understandable due to time of year but no sound proofing in rooms, meant it was quite noisy and far from relaxing. When the bar closed i expected it to quieten down but then tables were screeched and staff were lol. Definitely wouldn't recommend ill not stay again 😔
Verified traveller
Stayed 1 night in Dec 2024