Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Property and facilities are very dated (decking at swimming pool were uneven and an hazard to kids using the pool) are in dire need of maintenance and repairs. The paid buffet breakfast quality and taste were generally not up to standards expected of a Novotel hotel branding. Staff were generally friendly but in need training for better customer service experience.
Lastly, the towels provided in the rooms smells awful. Much improvement needed.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par I Gede Pratama, Gestion de l’hôtel
Dear Mr. Vincent Yuan Sun,Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,I Gede PratamaGeneral Manager
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Property and faciities were dated. Quality of food were below average. Only redeeming factor was staff friendliness and service attitude although they could do with more training.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par I Gede Pratama, Gestion de l’hôtel
Dear Mr. Vincent Yuan Sun,Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,I Gede PratamaGeneral Manager
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Property and facilities are dated. Selection and quality of food not befitting of Novotel brand standards. Staff friendliness and willingness was a plus, but could do with more training.
par un voyageur
Publié le 13 mai 2024 sur Expedia
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2024 par Novotel Banjarmasin Airport, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your feedback regarding your stay at the Novotel Banjarmasin Airport.It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,I Gede PratamaGeneral Manager
par un voyageur
Publié le 5 mars 2024 sur Expedia
Average service and facilities. Needs a refresh and more staff training.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Novotel Banjarmasin Airport, Gestion de l’hôtel
Dear Mr. Vincent Yuan Sun,Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin AIrport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,I Gede PratamaGeneral Manager
par un voyageur
Publié le 22 avr. 2023 sur Expedia
par un voyageur
Publié le 9 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2023 par I Gede Pratama | General Manager, Gestion de l’hôtel
Dear Yayan,Thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,I Gede PratamaGeneral Manager
par un voyageur
Publié le 20 juin 2022 sur Hotels
par un voyageur
Publié le 22 mai 2022 sur Expedia
Mein Problem ist bekommen ich ganz hinten in der hintersten Ecke des Zimmer, ansonsten alles wunderbar 😉
