Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Winston-Salem, NC
Good location - dirty
Publié le 31 oct. 2023 sur HomeAwayThe basic layout/amenities of this house are great! However, we were disappointed with the cleanliness. The kitchen counters were dirty and sticky. The sheets on one of the bed were jot clean and had hair in it. There were wrappers and a medicine tube left under the nightstand in a bedroom. I made numerous attempts to contact Vacasa (through VRBO) and got responses that I would hear something regarding a refund on cleaning fee ASAP. After 4 days I am still waiting. I had to clean the kitchen and do 3 loads of laundry the first morning we were there. I don’t think I should have to pay a cleaning fee when I’m doing all the work.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hello Julie. Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in, and are disappointed this was not your experience. Please know, that we have passed your feedback along to our housekeeping staff so they are aware of your concerns and to ensure our standards of in-home cleanliness and care are being met. We hope to have the opportunity to impress you in the future!
par un voyageur
Definitely will be back!
Publié le 2 mai 2023 sur HomeAwayMy husband and I ran away for an impromptu trip just the two of us. This place impressed beyond expectations for the price. Hotels/motels were so much more for the basics and we were blessed with the best views and quiet peaceful environment. We will be bringing our family back with us next time as there was PLENTY of room for everyone with 3 beds and 3 baths. Only a couple very minor downfalls. We stayed for 4 days but we only had 1 kitchen trash bag. Also the fire pit on the balcony was not functioning properly but, again, really didn’t affect our satisfaction at all. We hated to leave and WILL be back!
par un voyageur
Great place to stay
Publié le 26 mars 2023 sur HomeAwayNice comfortable place to stay with great views.
par un voyageur
Cute, warm, clean well-located
Publié le 28 déc. 2022 sur HomeAwayHappy to have found this gem for a quick getaway. Had a few issues with water and heat in guest room. Unfortunately, management hours are not optimal because they close at 4 which is same time as check in when issues come up. I’d rent this place again
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Our 2nd time here and we loved it!!
Publié le 6 déc. 2021 sur HomeAwayThis cabin is so cozy and nice, we love it so much! It’s not a big deal but we only had a few trash bags and a few dishwasher tabs even though we were there 4 days. But other than that, it’s perfect and we’ll book the same cabin again! Also, when you stay- eat at Bella’s! Holy smokes it’s good!!
par un voyageur
Conveniently located cabin!
Publié le 16 mars 2021 sur HomeAwayI am so impressed with this rental property! It’s the perfect cabin for a group of 6 to comfortably stay in. The kitchen comes completely stocked with anything you could possibly think of. Heating worked great, fire place inside and electric fire pit outside on the covered patio was a great addition. You could tell the place gets professionally cleaned before each stay as well. I’d recommended this affordable place over again and would stay here again as well!
par un voyageur
The PERFECT cabin!
Publié le 8 mars 2021 sur HomeAwayWe loved this cabin so much, it was perfect for us and our 2 young daughters. The 2 bedrooms downstairs are actually below the main living area floor . The master is on the main floor so my husband and I had our space, and our daughters had their own “apartment” downstairs. The cabin is updated and had lovely amenities like a gas fireplace that turned on with one press of a button, a grill, a beautiful view on the back deck, and a fire pit. There was central heating for the main floor, and an individual heater in each of the downstairs bedrooms, so we stayed very warm despite the snow outside. We loved this cabin and highly recommend it! Also we picked up food from Italian restaurant Bella just around the corner, and it was AMAZING!! We are coming back here!
par un voyageur
Clean Cabin but need 4 wheel drive in winter
Publié le 2 mars 2021 sur HomeAwayCabin main floor is nice and it was clean but picture of driveway is very misleading. Also had a large pile of puke and cigarette bits on front porch to greet us and large overflowing ashtray on back porch. A bit of a turnoff for nonsmokers. Garage are was in complete disarray. Looks like past tenants had partied there and not cleaned up. Bedrooms and bathrooms were very clean and all furniture in good shape and comfortable. 2 master baths off master bedroom was different but it works out. The property is a haul up neighborhood so need to be prepared in questionable weather.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Beverly! We are disappointed to hear we dropped the ball this time, as this is not the high standard of cleanliness or guest satisfaction that we hold ourselves to. We have provided your valuable feedback to our local manager to address. We apologize for the inconvenience and hope we have the chance to impress you in the future!
par un voyageur
HVAC
Publié le 20 mars 2020 sur HomeAwayDid not have central heating or air. It had a portable heater to heat two stories when we arrived it was 25 degrees.
