Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Weekends getaway
Publié le 2 sept. 2024 sur HomeAwayProperty had many challenges. There were over 20 steps to access the main level from the parking. Once inside, the stairs were very narrow and steep which could cause concern for anyone with mobility issues. The kitchen would accommodate two people at most. The tv and dvd were not connected and we couldn't find cords to connect. The gas grill only had about 25% of the burner working. The hot tub lost heat all weekend even while turning the heat up. The online pics are not an accurate representation of the property.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have encountered during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. This has been forwarded to our local team to avoid future complaints. We do hope we will have another chance to host you.
par un voyageur
nice place and nice location
Publié le 18 avr. 2024 sur HomeAwaywent on a ski trip with friends and it was pleasant, location is good and fairly easy to get to
par un voyageur
Girls trip
Publié le 14 mars 2024 sur HomeAwayGas ran out dryer quit working, fireplace not working , hot tub not working , mattress and pillows need replacing curtains in sleeping areas would be nice
Commentaires de Gestion de l’hôtel
28 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Lisa. We apologize for the issues you encountered that detracted from your stay. We shared your feedback with the local manager who noted that the local team would have been happy to remedy your concerns had they been reported during your visit and we apologize for the inconvenience. The hot tub is maintained by a third party that drains, cleans, refills and balances the hot tub once a week. Additionally, while the property does not have curtains in the bedrooms, they are equipped with wooden shutters that close on the inside. The local manager will speak with the homeowner about the mattresses and pillows and we appreciate your feedback as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
The worst nightmare vacations!!!
Publié le 7 janv. 2023 sur HomeAwayThe worst nightmare vacations!!!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Immokalee
Small place needs a little tlc
Publié le 7 août 2022 sur HomeAwayI always wipe down before touching/using anything table was dirty couches had dog/cat hair some chairs were broken outside and inside grill super thick dirty no sofa beds like they listed air hockey broken dryer doesn’t work house has odor needs an AC for summer doesn’t have where to dispose of trash Refrigerator didn't work I texted them they didn’t solve the issue or get back to me top shower was leaking through sealing to bottom room near bed I notified them someone came in and said a plumber would be out to fix I also told him once again about refrigerator he checked and nobody didn’t come back to fix anything sink in main bedroom as clogged we fixed it. Overall the house was left super clean than what we arrived to. Ive stayed at many properties in NC they all have a welcome letter, things to do around, check out instructions this property doesn’t have anything. The only positive that I have for this property is the encounter with the deers they are friendly we were able touch
par un voyageur
Location only
Publié le 23 janv. 2022 sur HomeAwayPlace was dirty. All the towels were wet on the washer, fireplace and air hockey table doesn’t work ! Trash piled up outside as your walking in. Was disappointed. Location was good
par un voyageur
Not what is advertised
Publié le 17 janv. 2022 sur HomeAwayThis definitely does not sleep 11. We had 9 - there are no sleeper sofas. It should not say sleeps 11.
Kitchen is terribly appointed. No dishwasher (which is fine - but funny they left 3 dishwasher detergent tabs - which can’t be used , and only 1 small bottle of dish cleaner). Which leads me to the fact that most of the dishes were dirty before use. And there were mouse pellets in one of the pans we were about to cook in.
Couldn’t get live TV.
Only positive was we could bring 3 dogs.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Jeffrey - thank you for your review. We are sorry to hear that your stay was not everything you had hoped for. Please know that we aim for success and satisfaction in all of our guest's stays. Our local staff has informed us that the home is scheduled for pest control. They also confirmed that the cable is working and they have placed more kitchen items in the home. As mentioned before, we appreciate your comments. We appreciate you bringing these items to our attention so we can better improve for our future guests. We hope to have an opportunity to better serve you in the future. Thank you!
