Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
NC stay
Publié le 8 sept. 2024 sur HomeAwayWe enjoyed the stay, just wish that all they lights worked and when i called about some things that wasn't working the person spoke to me like i was dumb.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We glad to hear you enjoyed your stay, but we apologize for the issues you experienced with the lights and the way you were treated during your call. Your concerns are important to us, and we will ensure they are addressed. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We hope you will give us a second chance to impress you.
par un voyageur
Beautiful and homey
Publié le 21 juill. 2024 sur HomeAwayWe were amazed when we first walked in. This little place is absolutely stunning on the inside and you feel like you’re staying in a tree house. Everything was included ; dishes pots pans towels soap even dishwashing detergent and laundry detergent. We were unaware that the property does not have AC until the first night when it did get pretty warm. But we called the property management company and they were very helpful and kind. It was decent weather outside and they had screens in windows so we just opened the windows and it worked wonderfully. There was also multiple fans around the unit. Thankfully it was not hot outside and with the windows open the place stayed right around 68-70. We genuinely enjoyed our stay at this beautiful place and will most definitely be back !!
par un voyageur
Will NEVER use vacasa (prpty. mgmt.) again
Publié le 8 avr. 2024 sur HomeAwayThere's not NEARLY enough room in the 1500 allowed characters to say what all went wrong with this trip (trust me, I tried), so I have to bullet point most of it.
-We will never ever rent any property managed by Vacasa again. Communication from them is absolutely horrible!! cant stress this enough! every reply was from a diff person.
-the location and actual property is. the description should be more specific stating that the condo is 1/2 of the bottom half of the building pictured.
-door code provided wont work in door because electronic key pad is dead. instead they put a lock box up opposite the door on the railing that uses the code. its NOT easy to see and we were NEVER told this was the case. it took a while to figure it out.
- we found white dog hair in the keurig
- the keruig leaks out of the bottom
- the oven was dirty
- MOST of the dishes were put away FILTHY. it was embarassingly gross. food chunkies, greasy surfaces, pans had standing bacon/sausage grease in them. we had to clean EVERY thing we used BEFORE we used them... then again afterwards
-pullout couch was broken so that the top 1/2 of it dropped down onto the ground making it useless (vacasa never did do anything about it).
-flushing the toilet made water drip out from the tank lid and onto the front of the tank and floor.
-no GFCI on outlets beside sinks (and kitchen sink has large space at wall allowing water to easily reach the bare wires)
-baseboard heaters CONSTANTLY make noise waking us up at night.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your feedback. I am so sorry to hear about all the difficulties you experienced during your stay. It must have been incredibly frustrating to have so many things not working properly or inaccessible. It's disappointing that you were not able to fully enjoy the amenities that were advertised and that you encountered so many inconveniences. I can understand how all of these issues would have put a damper on your trip. Your experience is certainly not what we want for our guests, and I apologize for the inconvenience you faced. Please know that we take your feedback seriously and will work to address these issues to ensure a more pleasant experience for future guests.
par un voyageur
Publié le 5 janv. 2024 sur Expedia
par un voyageur de Norwood NC
Quick get away
Publié le 31 déc. 2023 sur HomeAwayMet our needs.
par un voyageur
Beautiful Area
Publié le 11 oct. 2023 sur HomeAwayGreat property, but it takes about 15-20 minutes to leave area to see local attractions.The mountains and local hiking were outstanding.
par un voyageur
Good Potential; Poor Execution.
Publié le 1 août 2023 sur HomeAwayWe love the area, but this rental is subpar compared to others we've used in the past. The listing doesn't mention it, but access is via a steep, narrow, set of wooden steps and a short, uneven, muddy path. The deck that looks nice in the listing was covered in pollen and debris that hadn't been cleaned all spring and summer, so it was not usable. The interior was nice enough, but hasn't seen adequate upkeep.
Commentaires de Gestion de l’hôtel
17 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Fantastic location
Publié le 2 févr. 2023 sur HomeAwayThe deck and view from the place is beautiful.
par un voyageur
Close to lifts, allowed dogs, clean & comfortable
Publié le 12 janv. 2023 sur HomeAwayPerfect for quick snowboarding trip with the family