Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
1,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur HomeAway
par un voyageur
Overnight getaway
Publié le 6 juin 2024 sur HomeAwayThe house was clean and the use of the hot tub was great.
par un voyageur
Vacasa failure
Publié le 25 févr. 2024 sur HomeAwayGreat location, just barely adequate kitchen to cook food. Plan on eating out. The grill was out of propane, the hot tub was cold and the coffee maker’s glass carafe was broken into a dozen pieces. I communicated these issues to Vacasa the day we arrived and three days later , when we left, nothing was fixed. Vacasa was responsive but it was all lip service. They had our money so what do they really care.
The only real solution they had was for me to go find a propane tank and submit a receipt for reimbursement. That’s unacceptable considering we drove past the local office to get to our property.
The best thing the owners could do is remove this property from Vacasa and manage it themselves.
Commentaires de Gestion de l’hôtel
15 mars 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the numerous issues you encountered during your stay. Your detailed feedback is invaluable, and we are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home. We hope to have the opportunity to provide you with an improved experience in the future.
par un voyageur
Smells so bad
Publié le 5 févr. 2024 sur HomeAwayThis house smelled so badly like litter box or feces. My husband had a pretty bad allergic reaction. He had difficulty breathing while staying in the living room so he stayed in the bedroom constantly. They kept telling us someone would come and deep clean the place but that didn’t happen. Vacasa said the local team would be contacting us but that didn’t happen either. We were denied to switch to a different place because this was apparently the first time someone complained. Well that wasn’t true. The roll out bed had a huge stain, so my daughter couldn’t even sleep on it. We kept asking every day to come and clean but that didn’t happen. We had to leave a day earlier because my husband had difficulty breathing in this place. And we received no refund. All they gave us was 50% back from the cleaning fee. What a joke! Not a good customer service and won’t be renting anything with Vacasa.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Great weekend getaway
Publié le 19 janv. 2024 sur HomeAwayThe house was just as described. It was enough room for our family of 5, close enough to everything we wanted to do, & hot tub was great! The only issues, which were not deal breakers & I’d still stay again, were the fact the the loft is super hot for whoever stays up there and the smell of sewage. I assume it is coming from the garage disposal. We bought a candle and some febreeze spray and it was fine. We would definitely stay here again!
Commentaires de Gestion de l’hôtel
21 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Gina, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
cute ski cabin
Publié le 9 janv. 2024 sur HomeAwayPros: This cabin was really close to the ski slopes. The fireplace was great to come back to after a cold day on the mountain. Some of the reviews said the beds were hard, but we thought they were comfortable. We got lucky and had snow one morning, which was beautiful. Would definitely rent this place again.
The only issue we had was there was an odd smell for two out of our three days.
par un voyageur
Christmas Tree Trip
Publié le 20 déc. 2023 sur HomeAwayThis place was amazing and just as described. We will definitely stay again.
par un voyageur
Wooly Worm Festival
Publié le 22 oct. 2023 sur HomeAwayVery nice, but the bed was very hard to sleep on.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Worst beds ever
Publié le 25 sept. 2023 sur HomeAwayNo lights on when we arrived. The steps were completely in the dark the beds were worse than camping cots. The tv had multiple remotes we ended up watching tv in my room on the uncomfortable beds. The Jett’s in the hot tub did not work and my bed had a Hugh blue stain in the middle of the bed cover
Commentaires de Gestion de l’hôtel
10 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Jackie, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Girls Trip
Publié le 17 sept. 2023 sur HomeAwayNice stay-would definitely stay again
Road up to cabin is gravel,steep and winding
It rained and we were not able to use the fire pit or hot tub
Cabin was well stocked but wish the remotes would’ve been labeled
One of the beds is very squeaky
One of the beds is very creeky but comfortable
