Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Needs improvement but could be great
Publié le 16 janv. 2024 sur HomeAwayPros- very responsive host! - great view of the mountains and slopes - relatively close to alot of stuff Cons- not clear at all how to get to the actual unit. They gave an address to a building on the opposite side of the property, there are 11 buildings so they need to be more clear on instructions on exactly what building to go to and what floor. -No pool/spa access- you have to scan a badge to get into the pool/hottub area and there was no access key left in the room, which the heated pool and hottub were the main reason I booked the place. While the hosts were quick to respond, they had no solution to the problem so this really needs to be addressed if you are like me and booked for the hottub. Very disappointed with this... - they need to be clear in the listing that the fireplace is not able to be used, they show pictures of it in the listing but don't mention that you can't use it. It's an electric fireplace so I don't know why we were told we can't use it but also a negative. If they fixed these issues it would be a pretty chill experience but based on my experience I would not book here again
Commentaires de Gestion de l’hôtel
19 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We sincerely apologize for the disappointment. We are happy you enjoyed this home. Please know that your feedback is essential, and we have passed your comments along to our local operations manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great place to stay! But lack of information.
Publié le 13 déc. 2023 sur HomeAwayThis place was great! I booked it just to use their pool and hot tub. Called the host (Vrbo) to see if it was open, but they did what I did, they just looked up the website to see if it was open or not and told me "it says on their website that it's not open." Got there and spent many nights at the hot tub:) I understand they don't own the property, but still, they should have contacted the property manager to ask. Lack of communication with their own place they are using to rent for the public. Other than that, I had a great stay at the place with great views!
Commentaires de Gestion de l’hôtel
14 déc. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Publié le 18 juin 2023 sur Expedia
The view is astonishing, and a 12-minute drive of free entry to the grandfather mountain trail. The main gate to grandfather mountain took 15 to 20 minutes to drive. The room is small, but no issue for me, and we spend a few hours a day except for the toilet blocking.
par un voyageur
Nice place, terrible check-in.
Publié le 28 déc. 2022 sur HomeAwayWould I stay here again? Absolutely. Am I checking if there is anything available in buildings 2-4 first? Yes.
par un voyageur
Nice place
Publié le 23 oct. 2022 sur HomeAwayEnjoyed our stay. Everything was done online. Only issues we had was we never received a parking pass and info we received said one was needed. Spoke with someone and they said they would bring one but never did. Also checkout was confusing. It said to turn in key at the office. We went there at 9am but nobody was there so we left it in the lock box at the room. Other than that the property was great.
par un voyageur
Great
Publié le 5 déc. 2021 sur HomeAwayEverything was great. The only thing to complain about was the person above us to start cleaning at 6am in the morning lol
par un voyageur
The bed was awful the bathroom was dirty
Publié le 12 nov. 2021 sur HomeAwayI would rent again if they had a new bed and cleaned
par un voyageur
Awesome view/easy check in and out
Publié le 26 août 2021 sur HomeAwayWe had the beat weekend staying here!
par un voyageur
Beautiful view
Publié le 2 févr. 2021 sur HomeAwayWe really enjoyed our time there. The view was beautiful!
par un voyageur
Disappointed.
Publié le 10 janv. 2021 sur HomeAwayFurniture legs were all loose, blinds and baseboards very dusty. Bed was not proper made. Trash bag very fragil. I clean houses for living and seeing this the rentals that I clean are clean like if the queen was coming to stay.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi, Diana. Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have worked closely with our local staff to address these concerns thoroughly and to ensure that our future cleanings live up to the Vacasa standard. We apologize for any missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future.
