Ratings based on 16 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice place
Posted Nov. 10, 2024 on HomeAwayNice place, quiet and well taken care of
by A traveller
Oz Fall Festival stay
Posted Sep. 20, 2024 on HomeAwayHard to find the condo on the premises. Weird layout of the units. Great overall location. Clean. Stovetop was hard to operate, too long of a code to get door to unlock.
Comment from Hotel Management
Oct. 4, 2024 by VrboOwner, Hotel Management
Hi, Lisa, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.
by A traveller
Posted Sep. 3, 2024 on HomeAway
by A traveller
Know before you go
Posted Aug. 25, 2024 on HomeAwayThe unit itself was fine. Dingy, subpar at best. But the "resort" was so run down that we thought it was condemned at first. We went through a maze of flights of stairs and random doorways to find our unit. As far as checking out, that was the worst part of our stay. We paid extra for a late checkout (2:00pm). We were out and about during the day and came back to the unit around 1:45pm to grab our belongs and leave, but the code to get inside was already disabled. It took 3 phone calls to Vacasa and 1.5 hrs of waiting before we could finally get into the unit. We were told that a local office would call me with next steps on entering the unit and they never did. We found out on our last call to Vacasa (after 1.5 hrs) that they were given the new code and they never relayed that message to us.
Comment from Hotel Management
Sep. 9, 2024 by VrboOwner, Hotel Management
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the resort did not meet your expectations and that the late checkout process was mishandled. We strive to provide a seamless experience for our guests, and it is clear that we fell short in this instance. We have shared your comments with our local operations manager to ensure that such issues are addressed and do not recur in the future. Regarding the late checkout, we are sorry for the frustration caused by the disabled code and the delay in resolving the issue. This is not the level of service we aim to provide, and we understand how this impacted your overall experience. We appreciate your patience and understanding, and we hope to have another opportunity to host you in the future, providing a much-improved experience.
by A traveller from Seven Lakes N C
Poor
Posted Aug. 5, 2024 on HomeAwayClean place but very hard to find, tv in front room only let you see spectrum news, refrigerator making very loud noises, one overhead light (only light in the room) with broken pull chains, hard for older people to reach, communications with messages only and nothing gets done this way because on reply took 7 hours. Never will use vacasa again if at all possible. Waste of time and money
Comment from Hotel Management
Aug. 22, 2024 by VrboOwner, Hotel Management
David, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
by A traveller
Great spot for a weekend getaway
Posted Jul. 22, 2024 on HomeAwayCozy little townhouse close to everything Beech Mountain has to offer.
by A traveller from Marietta ga
Too cold
Posted Feb. 23, 2024 on HomeAwayNegatives: too.cold. 1 heater only in living room. Bedroom and hallway freezing cold. Had to move to living room to sleep. No extra sheets for pull.out couch even after great communication. Nothing was done. Apt.number was hard to find. Behind green doors?! Really. Ahihld have posted more aigns on the green doors.. Who would have known that? Lucky we asked people who walked our way.
Positive: great communication (but nothing was done). Great location. I like the 2 sleeping room options.
Comment from Hotel Management
Mar. 14, 2024 by VrboOwner, Hotel Management
Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are happy you enjoyed this home and we appreciate your compliments on the location. We apologize for any personal touch you found lacking. We value the opinions of our guests, and the local staff has been informed of this. They will assess and make any necessary updates to the home for the benefit of future guests. Thank you for your stay, and we hope to host you again soon.
by A traveller
Dangerous entrance
Posted Oct. 2, 2023 on HomeAwayHard to find our room. Entrance was covered with metal, church’s of concrete and boards, along with trash from worker food and drinks. Stairs were dirty. Workers were loud and noisy so we could not rest during the day. I really feel like a partial refund is only right thing to do. At the wedding it was all guest could talk about. They all had the same problems. I would never recommend staying at Pennicale to anyone as I am sure would be the same for all the other guest. Please give us at least a partial refund. I am considering contacting better business bureau as well as state an national safety departments. I have photos.
Comment from Hotel Management
Oct. 5, 2023 by VrboOwner, Hotel Management
Hi Diana, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
by A traveller
Love The Mountains
Posted Aug. 28, 2023 on HomeAwayThe condo was just right and as advertised. Very clean and recently remodeled with new furnishings and appliances. So many amenities we couldn’t do them all in two days! Pool and hot tub were spotless! Our only issues were with finding the unit. The units are not numbered in order and change with elevation of the building. Need better instructions. Also construction in or section made the hallway a mess.
Comment from Hotel Management
Sep. 3, 2023 by VrboOwner, Hotel Management
Thank you, Paul, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you experienced during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!
by A traveller
Pretty and comfortable
Posted Jul. 27, 2023 on HomeAwayI prefer to have 2 pillows and dish towels. They may have forgotten to leave the dish towels.
Comment from Hotel Management
Aug. 11, 2023 by VrboOwner, Hotel Management
Thank you, Brenda, for your feedback! We are happy you enjoyed this home. We are sorry for any issues you encountered during your stay. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
