Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Friends fall trip
Publié le 27 oct. 2024 sur HomeAwayIt fit our group of 17 perfect
par un voyageur
Fun stay
Publié le 29 févr. 2024 sur HomeAwayOur family of 7 grandparents, parents, and grandchildren enjoyed our stay. Great view, fun table games for the kids, nice and very well-equipped kitchen. Plenty of bedrooms/baths. Enjoyed the hot tub.
Suggest adding some comfortable seating in the living room and a chair in each bedroom.
Commentaires de Gestion de l’hôtel
3 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for sharing! Our staff was thrilled to hear you enjoyed the property and had a great time. Your suggestions have been noted and passed to our Owner Service team. Please come back and see us soon.
par un voyageur
Disappointed
Publié le 14 oct. 2023 sur HomeAwayThe house was dirty when we arrived. The management sent the cleaning crew back out and they didn’t accomplish much. The master shower is so dirty from mildew that it can’t really be cleaned. Same with the upstairs bathroom toilet. You could write your name in the dust on many different surfaces. The lack of blinds over the doors downstairs and the window in the upstairs bedroom has been mentioned in prior reviews but never actually addressed. Management sent someone to replace some non-functional kitchen appliances and a vent filter that was caked with dust.
The house is in a quiet neighborhood near Banner Elk with easy access to all the area has to offer. It’s on a fairly large piece of land and so feels private. There is nothing in the way of a view aside from the surrounding trees.
This is an old house which needs some significant attention and upgrading to justify its nightly rate.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thanks Gil for taking the time to share. We regret that you felt that the revisit by the cleaners failed to rectify the issues you reported. It was our understanding that all the items you reported were taken care of. Our apologies if you felt that they were not. Please know that we take great pride in our cleaning standards and our commitment to great customer service. While this home is a bit older than others in the area it still is one of our more popular homes and consistently scores outstanding reviews. Again thank you for sharing with us.
par un voyageur
A week away fro heat and humidity
Publié le 14 juill. 2023 sur HomeAwaySeven adults, a teenager and a child fit very easily into this large home. It's a beautiful property with a firepit perfect for s'mores. Went to the Highland Games, great fun!
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for sharing! Our greatest reward is hearing from our guest that they had a great time and enjoyed the home. Take care and we hope you will revisit again soon.
par un voyageur
Nice family mountain home
Publié le 17 mars 2023 sur HomeAwaySolid beds, pictures accurate, clean, up to general expectations.
Commentaires de Gestion de l’hôtel
18 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for sharing. Its our hope that you will revisit soon
par un voyageur
Great house
Publié le 28 févr. 2023 sur HomeAwayThe house layout was great. The kids loved the game room.
Commentaires de Gestion de l’hôtel
16 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing. We hope that you will visit us again in the very near future!
par un voyageur
Great property and house for family
Publié le 26 oct. 2022 sur HomeAwayExcellent location. Loved the large play area on the first floor.
Beds were comfortable. The house was not clean. The appliances in the kitchen were not clean. Lots of dust in family room. Pieces of games and food wrappers were on floor in family room. Great house but needs better cleaning service
Commentaires de Gestion de l’hôtel
27 oct. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for the constructive advice. Your experience has been shared with our Executive Housekeeper for immediate action. Again thank you so much.
par un voyageur
Not the cleanest place to stay
Publié le 6 sept. 2022 sur HomeAwayThe size of the house was good. Furnished well. Comfortable beds and stocked well. The game room was great. Kids and adults enjoyed it. Good location. But don't go expecting any views. Nice yard. With that said, for the price paid it should have been very clean but it wasn't. All the appliances need a through cleaning. The shower in the master bath needed to scrubbed and also the other full bathtub on the main floor. The tub had dried soap scum from the previous renters. The jacuzzi tub drain leaked pretty fast and there needs to be instructions on how to turn the jets on. Could not use the gas grill outside because it looked as if it had never been cleaned. The carpet in the basement needed to be cleaned. Also need blinds or something at the sliding glass doors in the basement! Anyone could just stand there and look in the doors. I would think that's where the kids/teens would stay if bringing a family.
Commentaires de Gestion de l’hôtel
11 sept. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for sharing. We apologize that you found the home in any other condition other than perfect. Your items listed have been addressed with our Executive Housekeeper for immediate attention. Again thank you for the much valued feedback.
par un voyageur
Family Vacay
Publié le 13 juill. 2022 sur HomeAwayMy family and I loved this house. We have 5 children under the age of 11 and the house was perfect. The kitchen, dining room, and outdoor patio are all very spacious and allow enough space for all of us. House was very clean and beds were also clean and comfy. The downstairs game room area was great for all ages. We will definitely return.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for sharing. Knowing our guest had a great time and enjoyed the property is its own reward! Take care and we hope you will revisit sooner rather than later.
par un voyageur
Wonderful Family Mountain Retreat
Publié le 25 juin 2022 sur HomeAwayThe property exceeded our expectations in quality, size and location.
