Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location, but ran into some issues.
Publié le 23 févr. 2024 sur HomeAwayThis is our second time using VRBO to book a property near Sugar Mountain. This location was ran by Vacasa and we’ve had issues with their properties both times. With this location, our check in got pushed to 6pm. Unfortunately, we already arrived at 4pm for the scheduled check in. We had to leave the property while the cleaning occurred. The other issue was with the hot tub. The filter system was detached and not working. By the time it was cleaned and fixed, we had to leave. Unfortunately, I can’t recommend Vacasa properties to friends and family.
Commentaires de Gestion de l’hôtel
13 mars 2024 par VrboOwner, Gestion de l’hôtel
Eric, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us!
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Excellent location. Very clean cabin with plenty of room for 4 adults and 2 kids.
par un voyageur
Not Worth It.
Publié le 22 janv. 2024 sur HomeAwayWe specifically rented this cabin for our stay in the Blue Ridge Mountains due to it having a hot tub. The hot tub was inoperable upon arrival and was obviously inoperable for quiet a period of time as it barely had any water and was disgusting. We reached out immediately upon check in and got an automated service, no one ever came out. The place was not clean at all, there were cobwebs all over and stained bedding/towels. The heat barely worked downstairs. The hot water heater was not enough to accommodate 5 people. There were burnt out bulbs, TV had no subscriptions signed in or basic cable, WiFi was only WiFi 6 and did not have WiFi 5, therefore it did not support anything other than never devices. Having to take the trash off-site or being fined $100s is ridiculous. We already pay a cleaning fee, so why are we having to drop trash at the dump?
Reached out to the property management team, took weeks to get a response. Finally got with someone who said we would be getting a partial refund. Still have not seen this check despite calling back 3x times, being told it will be sent out, but now 3+ months have passed. Avoid this rental unless you want a generic cabin with very little home feeling. You can tell this is just operated by a management company who put as little effort into this as possible.
par un voyageur
Great little cabin
Publié le 18 janv. 2024 sur HomeAwayWe loved this little cabin which is perfect for a family of 5. Everything was as suggested on the page except for the fact that none of the beds were made. After a long days travel I had to make 5 beds. Plus the towels were wet in the dryer so we had no towels for a shower or jacuzzi for a few hours. At this price I expect my beds to be made and the towels to be clean and dry. But besides that- we loved our stay.
par un voyageur
Hot tub
Publié le 26 nov. 2023 sur HomeAwayBooked this cabin, in particular, because of the hot tub. During the week prior to our vacation, I noticed recent reviews about the hot tub not working and being found filthy when other guests checked in. Since the hot tub was one of the main reasons for our trip, I emailed the help address available in my booking confirmation email. Received an email saying that someone would get back to me. The following day, I called Vacasa multiple times. When I finally said that, because we were checking in about 24 hours later, I’d like to cancel and get a full refund. After I said that, someone called and assured me that maintenance confirmed that the hot tub is now working and that it gets cleaned every time someone checks out. First thing we did when we checked into the cabin was check out the hot tub, which of course, didn’t work AND was totally filthy. Called Vacasa multiple times that evening to no avail. Kept being told that someone would call me back, and no one ever did. Spent the first half of Friday morning frantically trying to find an available rental in the area with an operating hot tub and called Vacasa back to say that we were leaving that day to spend our vacation in another home. Was told that someone would call me back in reference to giving me a refund. That was 2 days ago, and I haven’t received a call or email. The cabin is clean, cozy, and adorable. It’s too bad it’s so mismanaged by Vacasa.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Cute place
Publié le 1 oct. 2023 sur HomeAwayCute place with plenty of room!
par un voyageur
Great cabin for ski trip
Publié le 21 mars 2023 sur HomeAwayWe loved staying at this cabin during our ski trip, excellent location, beautiful cabin, warm & cozy, private yet close to everything. Only 2 suggestions-1- hot tub should feel cleaner, there were pieces from hot tub cover floating in. 2- It would be nice to have more plush towels. Would definitely stay again.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Family weekend skiing
Publié le 21 févr. 2023 sur HomeAway311 Cove was exactly what it said it was. Beautiful and convenient to Sugar. Loved the place
par un voyageur
WE SHALL RETURN.
Publié le 1 juin 2022 sur HomeAwayBeautiful log cabin. It's comfortable, close to the grocery store, secluded, and romantic. Plenty of kitchen utensils, plates, cups, mugs and 2 coffee pots (i is like a Mr Coffee and the other is a K-cup). We not only loved the cabin but also the community. Be cautious on the road up to the cabin because it had so many sharp curves that our GPS was dizzy.
par un voyageur
Great stay!
Publié le 15 avr. 2022 sur HomeAwayIt was very clean cabin. We loved the fire place and hot tub.
