Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful view
Publié le 5 févr. 2024 sur HomeAwayThe cabin was very cute and lay out was excellent. The dishwasher was still full when we arrived and the door lock didnt work at first to get in. Customer service helped right away though. Neither fireplace worked and it was chilly downstairs but the hot tub was nice and warm!
Commentaires de Gestion de l’hôtel
27 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share regarding your stay. Your trust and your business are incredibly important to us. Its our sincerest hope that a revisit will happen, sooner rather than later.
par un voyageur
Winter Weekend Away
Publié le 1 févr. 2024 sur HomeAwayWhen we arrived at the cabin it was evident that the housekeeping team had hardly been through to clean from the previous guests. We found trash around the property, and a dead mouse and its droppings in the cabinets. The downstairs shower stall hand lime green spots on the wall with the paint peeling, clear indicators of mold and moisture damage. Additionally, one of the key amenities being a fireplace on both floors one would expect them to work. Neither was operating beyond the pilot light. Finally, when we tried to address the heating issues on the lower floor we were told that it was because we had a bedroom door closed. There is no way that could account for a 10 degree difference even when the door was open. All in all the house was a disaster and exposed my family to dead animals and droppings, mold, and below adequate temperatures during a snow storm. I would never recommend that anyone stay at this property until significant work is done.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Michael for sharing. Our apologies that your experiences in any way failed to live up to your expectations. Each of your points have been addressed and were warranted corrected. Please know that the home is on a quarterly schedule with a local pest control service and every effort is made to prevent any incursions by any type of pest. Unfortunately the preventative measures can take effect after a home has been cleaned and inspected despite our best efforts. Our Quality Control teams are trained to remove all trash in the home as well as the areas surrounding the home. Unfortunately the local wildlife will drag trash from other homes and areas and scatter it everywhere if the trash is not secured. It sounds like this was the case here. The fireplaces was an issue that the local propane provider has since repaired and the units are working great. In looking at your issue the reason you were told to open the doors is to allow the heat to evenly spread throughout that downstairs area. In doing so it allows air flow throughout all areas and a more even heating. Again we are disappointed that you were not satisfied with your stay but we would love for you to revisit and see where we have rectified some of these issues and see all this great home has to offer since these corrections.
par un voyageur
No kids get away
Publié le 29 oct. 2023 sur HomeAwayThe house is huge! Could sleep 14 easily. Views are beautiful. Roads would be scary if there were ice. Kitchen was fully equipped hot tub was nice and relaxing loved the fire pit. Our husbands loved the pool table. Pillows were amazing mattress was nice in king room just a little on the firm side. Bathroom in king was tight and the shower head was like a pressure washer nozzle felt good on my back but not so much on the face. Could use new furniture upstairs. Could use a little updating but over all it was nice. We would definitely rent here again. I gave one star on communication but that’s just because we didn’t have to contact for anything.
Commentaires de Gestion de l’hôtel
17 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing. We are thrilled to hear that the home met your needs and a good time was had by all. Your suggestions have been passed on to our Owner Services Team for consideration and action. Again thank you for sharing and we hope to see you again soon.
par un voyageur
The house was clean, plenty of space for all of us, and we had a great time!
Publié le 19 déc. 2022 sur HomeAwaySo easy to boom and great communication!
Commentaires de Gestion de l’hôtel
11 janv. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We hope that you will visit us again soon!
par un voyageur
Beautiful property
Publié le 11 juill. 2022 sur HomeAwayLovely home which was perfect for our family. Location was perfect as we went to Grandfather Mountain daily. Very nice neighborhood and outstanding views off the back porch!
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for sharing. Knowing our guest had a great time and enjoyed the property is its own reward! Take care and we hope you will revisit sooner rather than later.
par un voyageur
BED BUGS
Publié le 15 mars 2022 sur HomeAwayArriving was fine & cabin seemed nice until we noticed how disgusting the cabin was. We found trash (Cheetos, dust, dirt, etc.) underneath the dresser, the pantry floor was filthy, overall just not tidy at all. Turned on the gas fireplace downstairs for it to reek of gas because it is not ventilated probably, we could not leave it on for any period of time because we all felt nauseous over the smell of gas. & on the last day the power company came, asked if we were the owners then proceeded to tell us the power was being shut off not not paying the bill. To top the whole stay off we came home with bed bugs. My step mother is so eaten up by them she had to go to the doctor to get on steroids. I have contacted the Carolina cabin rental place exactly a week from today with NO response. I DO NOT RECCOMEND.
Commentaires de Gestion de l’hôtel
21 mai 2022 par VrboOwner, Gestion de l’hôtel
Taylor , You were contacted and refunded your entire stay. We are incredibly sorry that you encountered bed bugs. As anyone in the hospitality industry will tell you, bed bugs are not caused by cleanliness issues. While the thought of them is revolting , they are actually brought in by travelers who use air travel frequently and then once in the home they can be incredibly difficult to locate at times. We do have inspection processes for every reservation we host to observe for and attempt to locate any signs of them. Regrettably they due to their very nature can be difficult to catch. All of our homes are on a quarterly contract to also be inspected and the home treated for a variety of pest. We are sorry that you had this experience. You were told when you reported them that we would contact a pest exterminator to go to the home and search to verify it was bed bugs and if they were in the home. The home was taken off our rental list as is policy until we got the results. Upon receiving the results we contacted you immediately and issued a complete and full refund. You will be glad to know that the entire home was treated with a high heat treatment as well as spray treatment and the home is bug free.
par un voyageur de Tampa, FL
Great Mountain Cabin!
Publié le 10 mars 2022 sur HomeAwayClean house, accurate description of the property and expectations. Perfect for Sugar Mountain or Beach Mountain. Everything we needed was ready to go!
par un voyageur
Quaint cabin
Publié le 13 févr. 2022 sur HomeAwayPros: clean, great management, appropriately priced, easy check-in, homey.
Cons: very long, sloped driveway that wasn't cleared sufficiently making 4 wheel drive an absolute necessity (we had been warned, but still a bit of a nuisance); walkway from driveway was covered with piled up snow so difficult to navigate, especially when unloading/ loading vehicles. Other reviews indicated the basement was cold - it was frigid! Had the wonderful guy from the management company not provided us with space heaters, I don't think even the teens would have slept down there (we called and asked for a heater and the guy, I feel so bad that I can't remember his name, showed up with 2, set them up for us, and checked other things in the cabin to ensure we were satisfied - great service!! The owners desperately need to provide step-by-step instructions for the tvs (especially upstairs where there are 3 remotes) and for the hot tub.
All- in- all we enjoyed our stay though, just keep some of these cons in mind when booking
par un voyageur
Great escape from every day life
Publié le 24 janv. 2022 sur HomeAwayProperty was as advertised. View is truly magnificent. We went right after snow storm and let me tell you, property management telling you 4*4/awd needed, and it sure does. Snow was clean on driveway but there is still plenty of ice left to get from house to main road was somewhat challenging. But as I said we went right after snow storm, and it make that trip even better, just by looking thru the window on mountains and trees covered in snow. As well as property in about middle between Sugar and Beech mountain ski resorts.
par un voyageur
Christmas vacation in the mountains.
Publié le 29 déc. 2021 sur HomeAwayWe enjoyed staying at this cabin. It was clean and comfortable. We skied at Beech Mountain and the drive there was only about 15-20 minutes. The cabin is in a great location with easy access to Banner Elk restaurants and stores. There is a Food Lion a couple of miles from the cabin too. There were 10 of us, 6 adults and 4 children, so the bunk room was perfect for the kids and the 3 couples had their own bedrooms. The basement was a great area for the kids. The cabin has great internet which is always a plus. I did have to contact management because the directions to unlock and lock the door were not correct. They were very nice and sent maintenance to the cabin so it all worked out. The kitchen is fully stocked and we had no trouble cooking a large Christmas dinner. The kitchen is a galley kitchen and kind of narrow but we made it work. The dining room table seats 6 but there were a couple of extra chairs, a stool and an ottoman so we were able to fit all of 10 of us at the table. The views from the cabin are gorgeous. It is very quiet and secluded. The cabin is high up in the mountains and we were thankful that we did not have snow while we were there as the roads were curvy and steep.
