Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very good experience
Publié le 14 juill. 2024 sur HotelsWe had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant).
We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as bath robes and slippers for everyone. The beds were a bit hard for us but there was a variety of pillows which was good. Excellent wifi signal and a wide variety of TV programs. All in all, great apartment.
We had breakfast included, some of the other guests of the hotel had also dinner included. We preferred to not include the dinner but ended up eating in the restaurant's hotel all 3 evenings and it seemed to us that we would have had a greater variety of food to choose from if we had the dinner included. At least we could see that there was a big variety of deserts in the all-you-can-eat dinner option compared to our 3 possible desserts to order. The service at the restaurant could have been better. In 2 of our 3 meals my meal arrived with a great delay -after the rest of the family had finished theirs.
par un voyageur
Publié le 4 juill. 2024 sur Expedia
par un voyageur
Publié le 28 févr. 2024 sur Expedia
It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Maria Todeva, Gestion de l’hôtel
Dear Yiana,Thank you for being our guests and for your feedback.We are happy to know that you enjoyed your stay with us.It will be our pleasure to welcome you again in Grand Royale Apart Hotel and Spa.Kind regards,Maria Todevareservations department
par un voyageur de Saddle Brook
Publié le 7 oct. 2023 sur Expedia
Everything was great. Would def go there again!
Commentaires de Gestion de l’hôtel
8 oct. 2023 par Zdravka Hadjieva, Gestion de l’hôtel
Dear Vesna,Thank you for taking the time to post your feedback about Grand Royale Apart Hotel & SPA Bansko! We hope to welcome you back in the future. Kind regards, Zdravka HadzhievaSales and marketing department
par un voyageur
Publié le 7 sept. 2023 sur Expedia
The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
Commentaires de Gestion de l’hôtel
7 sept. 2023 par Zdravka Hadjieva, Gestion de l’hôtel
Dear guest,Thank you for being our guest and for taking the time to share your opinion. We are more than delighted to understand that you are satisfied with apartment and our staffs behavior. Your remarks are transferred to the departments involved, as we believe by considering every single guest's opinion, we will be able to upgrade and refine our services and products. Thank you once again for being our guest. We are looking forward to warmly welcoming you back.Best regards,Zdravka HadzhievaSales and marketing department
par un voyageur de Martinsburg
Publié le 19 juill. 2023 sur Expedia
Nice hotel with swimming pool, close to ski lift area
par un voyageur
Publié le 7 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2023 par Mariya Zahova , Gestion de l’hôtel
Dear Mr./Mrs. Dragosh Muhlbaum , Thank you for being our valued guest and taking time to rate us. We are pleased to read that you have enjoyed your stay and we hope to welcome you back in the future.Kind regards, Mariya Zahova Front Office Manager
par un voyageur
Publié le 3 nov. 2022 sur Expedia
Everything was excellent and very clean.
par un voyageur
Publié le 5 mai 2022 sur Hotels
par un voyageur
Publié le 9 mars 2022 sur Hotels
