Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,0 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Terrible experience, staff are rude and lie about using the mini bar and tried to charge us before leaving for drinks we did not drink. The maids did not even clean our room or leave us toilet roll, we had to ask for toilet roll every single day, there is a massive sewage problem that makes the bathroom smell like you know what ! Overall the experience we had was not a good one and are extremely disappointed as we paid £450.00 each for 7 nights which is really expensive considering we only had breakfast included, we will not be visiting this hotel ever again.
Commentaires de Gestion de l’hôtel
20 mars 2024 par MPM Hotels, Gestion de l’hôtel
Dear Lydia, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your comments are valuable to us as they highlight areas where we need to improve our services.We deeply regret that you encountered issues with our staff's behavior and the cleanliness of your room. This is certainly not the level of service we strive to provide to our guests. Rest assured, we will address these concerns with our team to ensure that such incidents are not repeated in the future.Regarding the minibar charges and other billing discrepancies, we understand how frustrating it can be to feel unfairly charged. We are committed to investigating these matters thoroughly and rectifying any errors promptly.Additionally, we take cleanliness and hygiene standards very seriously, and it is concerning to hear about the sewage problem in your bathroom. We are actively working to resolve this issue and ensure a more pleasant experience for all our guests.We truly appreciate your feedback and regret that we fell short of meeting your expectations on this occasion. We hope that you will give us another opportunity to serve you better in the future. Best regards,MPM Hotels
par un voyageur
Publié le 28 févr. 2023 sur Hotels
par un voyageur
Publié le 25 févr. 2023 sur Hotels
WORST RECEPTIONIST EVER,
Commentaires de Gestion de l’hôtel
1 mars 2023 par Iliana Getova, Gestion de l’hôtel
Hello!We are kindly asking you to tell us more.
par un voyageur
Publié le 9 janv. 2023 sur Hotels
Teleferik merkezine yakın, aile ve çocuk için gayet sıcak , konforlu bir konaklama imkanı olan bir güzle bir otel
Commentaires de Gestion de l’hôtel
9 janv. 2023 par Iliana, Gestion de l’hôtel
Dear Mr Arif,Thank you for sharing your recent experience with us!We are glad that you've enjoyed your stay!Regards,MPM Hotels Marketing Team
par un voyageur
Publié le 14 mars 2022 sur Expedia
Great location. Rooms are perfect. Thoroughly enjoyed our stay
Commentaires de Gestion de l’hôtel
21 mars 2022 par Marketing Manager, Gestion de l’hôtel
Thank you, sir! We are glad that you've enjoyed your stay! We are looking forward to be welcoming you soon again.
par un voyageur
Good looking hotel but not a pleasant stay.
Publié le 28 déc. 2021 sur HotelsRoom was ok very warm. Spa is average. Not in great condition. Only one working sauna and was great. Pool was warm and pleasant to use. Steam room was working but smelling terrible. Moisture is everywhere. Restorant is not very welcoming food was ok but not excellent. The fire place does smoke and smells everywhere in the communal area.
Commentaires de Gestion de l’hôtel
6 févr. 2022 par Vasil Ivanov , Gestion de l’hôtel
Dear Ivo,
Thank you for staying with us. Your feedback is very helpful because it will help us to improve our services in future.
Hope to see you again with in Bansko.
par un voyageur
Publié le 19 mars 2020 sur Expedia
Having a Fantastic Stay and Enjoyable Holiday then Coronavirus put a stop to everything and Staff wasn’t as attentive or Professional as they could have been
Commentaires de Gestion de l’hôtel
25 mars 2020 par Vasil Ivanov , Gestion de l’hôtel
Thank you for your feedback and kind understanding in this difficult for all of us times.
Hope to see you again in our hotel.
par un voyageur
Publié le 21 janv. 2020 sur Hotels
ארוחת בוקר לא מגוונת וחסרת השקעה (כמעט ולא מגישים ירקות או פירות) , גם מה שמוגש לא טעים , אחת לכמה ימים ניתן למצוא מאכל
משביע רצון
אין קפה טעים במלון בכלל
במלון רק שתי מעליות , איטיות נורא , מדלגות על
קומות שהוזמנו לכן לא מומלץ לקחת קומה גבוהה
שירות חדרים בינוני מאוד , עושים את המינימום הנדרש בסידור החדר והשלמת חוסרים ובמקרים רבים
לא משלימים בכלל ( סבונים מגבות וכו
נקודת אור יחידה במלון הוא הספא , נחמד אחרי יום גלישה
par un voyageur
Publié le 21 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
21 janv. 2020 par Vasil Ivanov , Gestion de l’hôtel
Dear Coby,
Thank you for your feedback.
It is just "hate" or there was something wrong with the hotel?
par un voyageur
Nice hotel with awful service
Publié le 21 janv. 2020 sur HotelsCommentaires de Gestion de l’hôtel
21 janv. 2020 par Vasil Ivanov , Gestion de l’hôtel
Dear Avinoam,
Thank you for feedback.
Could you please be a little more specific with what was wrong with our staff ?
Thank you in advance.
Regards,
