Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2024 par MPM Team, Gestion de l’hôtel
Thank you for your feedback.Best Regards.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Location was spot on, staff very helpful generally an excellent stay
Commentaires de Gestion de l’hôtel
2 mars 2024 par Kiril Petkov FOM, Gestion de l’hôtel
Thank you very much for the review . We hope to see you again soon!
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Next to the Gondolla
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Kiril Petkov FOM, Gestion de l’hôtel
Thank you very much sir/madam. We hope to see you again in the future so we can amaze you again if possible !
par un voyageur
Ski weekend with friends
Publié le 20 févr. 2024 sur HotelsSpent 4 nights at MPM Sport Hotel in February. The hotel has a great location next to the gondola and in the main street with resturants and bars. My room had a balcony with a view to the bottom of the ski road and I did not notice any noice from the outside. Good breakfast and nice spa area. Would defenitly reccomend this hotel to guests visiting Bansko.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Kiril Petkov FOM, Gestion de l’hôtel
Thank you very much for the kind words . We are glad you enjoyed your stay with us and would gladly welcome you again with open arms !
par un voyageur
waisted potential
Publié le 8 mars 2023 sur Hotelswhen you come as a couple and get only one key for your room, room electricity, ski room, and your request for another key (plastic card) is rejected time after time the hotel is loosing lots of points for me. large but outdated rooms
Commentaires de Gestion de l’hôtel
27 avr. 2023 par Iliana, Gestion de l’hôtel
Dear Janna,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that you encountered difficulties with accessing your room and other hotel amenities during your stay, and that our response did not meet your expectations.We understand that providing our guests with a seamless and enjoyable experience is of utmost importance, and we apologize for falling short in this regard. We take your feedback seriously and will review our processes to ensure that we are providing the best possible service to our guests.Regarding the issue with the room key, we understand how frustrating this must have been for you, especially as a couple. We do have measures in place to ensure the safety and security of our guests, and our staff may have been hesitant to provide an additional key without proper identification or verification. However, we understand that we could have handled this situation better, and we apologize for any inconvenience caused.We appreciate your honest feedback about our large but outdated rooms. We strive to maintain a high level of cleanliness and comfort for all our guests, and we are always looking for ways to improve our accommodations.We hope that you will consider staying with us again in the future, as we would love the opportunity to show you the improvements we have made. If you have any further feedback or concerns, please do not hesitate to reach out to us directly.Sincerely,
par un voyageur
Great hotel and location
Publié le 8 févr. 2023 sur HotelsNice place. Seems to answer everything we needed
par un voyageur
Publié le 3 janv. 2023 sur Hotels
par un voyageur
Large room and good location
Publié le 3 avr. 2022 sur HotelsNice hotel in good location. Our room was very large and overlooked the ski area. Breakfast was very extensive although the continental offering was better than the hot items. Spa area very good and reasonably priced treatments. Only negative was they tried to charge for parking which they did relent after some hassle but beware as Hotels.com state free parking but local policy is to charge.
Commentaires de Gestion de l’hôtel
4 avr. 2022 par Iliana Getova, Marketing Manager, Gestion de l’hôtel
Dear Mr Edward,
Thank you for taking the time to share your recent experience with us!
We are looking forward to be welcoming you soon again!
par un voyageur
Great place to stay
Publié le 22 mars 2022 sur HotelsHad a great time with my family.
Nice and polite people in the front desk, dining room and cleaning service.
Clise to supermarket, drug store, coffee shop and on the slopes!
Commentaires de Gestion de l’hôtel
22 mars 2022 par Sales&Marketing Team , Gestion de l’hôtel
Thank you for your positive review!
We are glad that you've enjoyed your stay!
We are looking forward to be welcoming you soon again!
par un voyageur
Publié le 21 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2022 par Iliana Getova, Marketing Manager, Gestion de l’hôtel
Thank you for your positive review!
We are looking forward to be welcoming you soon again as guests of MPM Hotels!
